Hermes chooses Cognito iQ ePOD system

Hermes chooses Cognito iQ ePOD system

Hermes will equip its UK network of couriers and 4,500 Parcelshops with Cognito iQ’s Electronic Proof of Delivery (ePOD) technology. The 20,000-licence deal will be one of the largest ePOD implementations in Europe.

Cognito will use information provided by Geo-fencing technology to confirm to Hermes and its clients where and when parcels are delivered. In addition, the software enables Hermes to retain high quality images, taken using the camera, on the new hand held devices.

“We aspire to achieve 100% first time delivery success and this new technology will assist us to reach this goal,” said Carole Woodhead CEO of Hermes. “Our focus is on providing an outstanding delivery experience, so we have invested in the software to increase the choice and convenience to our clients.

“The Cognito iQ partnership gives us the flexibility we require, will allow us to enable navigation routing and become the first company in the market to offer time window deliveries to customers for standard parcels.”

As part of a competitive tender, Cognito iQ was selected for its cloud-based cross-platform solution which supports the scalability required by Hermes. Additionally, the Cognito iQ OPM (Operational Performance Management), when combined with Hermes’ parcel tracking, will provide real-time delivery insights for Hermes and its clients with management information delivered through online dashboards.

Laurent Othacéhé, CEO of Cognito iQ, commented: “Working with Cognito iQ, Hermes is well-placed to optimise its service and systemically drive continual performance improvement, while giving customers the preferences they want, the couriers the experience and technology they require, and delivering innovation for Hermes overall.”

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