OIG inviting comments on USPS peak season performance
The US Postal Service Office of Inspector General is inviting customers to give their verdict on the USPS performance over the peak season. The OIG set the scene by saying: “For this year’s peak season, the Postal Service expected to deliver more than 600 million packages between Black Friday and New Year’s Eve. Per public reports, package volume was up by as much as 15 percent during the 2015 peak season compared to the 2014 peak season.
“To prepare for the increased package volume, the Postal Service extended its holiday hours and extra staffing from November 21, 2015 to January 8, 2016. In addition, it added new package sorting equipment and delivered packages 7 days a week in select major cities beginning in late November.”
Then the OIG offered suggests for the type of feedback it was looking for:
- Did you experience any performance issues with package processing between November 21, 2015, and January 8, 2016?
- Would your experience during the 2015 peak season cause you to change package shippers during next year’s peak season – either moving from or to the Postal Service?
- What changes can the Postal Service implement to improve its package processing performance during the peak season keeping in mind its lower shipping rates compared to the industry?
The OIG plans to collate the response and release a report in July.
Click here to access the peak season feedback page on the OIG website.
