Shutl sees growing demand for Click and Don’t Collect service

Shutl has announced that it is seeing growing demand for its new Click and Don’t Collect service. Shutl told Post&Parcel today (2 March) that in the three months since the launch of Click and Don’t Collect, eBay and River Island shoppers are “embracing” the idea of having the Shutl delivery as an additional option for their click-and-collect purchases.

Indeed, after being reminded that their purchases have been uncollected for six days, almost one third (33 per cent) of River Island shoppers who clicked through to River Island’s dedicated delivery website arranged a Shutl delivery rather than visiting the store in-person or having the item returned.

The service has also been used by eBay buyers who – when advised that their purchases are now ready for pick-up at their nearest Argos store – can now opt for a Shutl courier to collect the order on their behalf and deliver it within a one-hour timeslot of the customer’s choosing.

Jason Tavaria, head of direct at Shutl, commented: “Click and collect has become part and parcel of the retail industry today.  Its success has even triggered the other sectors to consider how they could benefit from the concept with the NHS reportedly looking at this type of service. However, circumstances can change and shoppers aren’t always able to visit the store as originally intended.  This leaves items uncollected and ultimately returned to the retailer or, in the case of eBay, back to the seller, disappointing customers in the process.

“Retailers like eBay are recognising that offering additional services which will make a customer’s life easier will be key in securing loyalty and competitor differentiation.  The success of click & don’t collect in conjunction with the already well established click & collect service shows that shoppers welcome an alternative option which ensures that they can still receive their parcels, despite what day-to-day life might throw in the way.”