European SMBs “continually frustrated by poor shipping and delivery service problems,” says eBay’s European Chief

European SMBs “continually frustrated by poor shipping and delivery service problems,” says eBay’s European Chief

eBay’s European Chief Paul Todd has argued that while small and medium sized businesses (SMBs) are “at the heart of the European economy”, they are “continually frustrated by poor shipping and delivery service problems across Europe”. In a blog posted on LinkedIn and eBay’s newsboard on Tuesday (1 March), Todd commented: “There’s no question that the internet has led to an explosion of economic opportunity and reinvention in Europe, and around the globe.

“But I also see the problems and the frustrations which European small and medium sized businesses (SMB) encounter on a daily basis.”

Todd offered two online sellers operating on eBay – Germany-based textile specialist Garnwelt and the UK’s Spice Kitchen – as examples of the “millions of European entrepreneurs who rely on the internet to thrive and prosper”, but who are “continually frustrated by poor shipping and delivery service” and struggling with the complexities of legislation, regulation and online trade barriers.

eBay’s European chief said that the challenges faced by SMBs like Garnwelt and Spice Kitchen illustrate “why the work being done by the EU Commission and the EU Parliament to build a real Digital Single Market is so important”.

Todd rounded off his blog by saying that eBay is helping its sellers “champion” the need for  “an efficient parcel delivery market in Europe; the lifting of online sales restrictions (including platform bans); and the simplification of the VAT regime and consumer protection laws”.

 

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