Bell and Howell introduces Data Protection and Recovery service for mailers
Bell and Howell has announced a new Data Protection and Recovery (DPR) service which it claims will help mailers “dramatically reduce downtime” associated with computer failures in their sorting operation. According to Bell and Howell, the new DPR service provides network-based protection of an organization’s entire sorting operation, and enables rapid restoration of both the systems and configuration data.
The service is available through an annual agreement that includes installation of a high-availability local network storage unit with disk redundancy, customized backup and restoration software, complete documentation, and operator training.
As part of the service, Bell and Howell professionals work with mailers to determine the optimal backup scheduling for their environments.
Operators back up the sorting servers and the various sorting computers onto the local storage unit attached to their sorting network.
The DPR service encompasses three-part protection:
- Individual images of all sorting computers
- Critical configuration files and registry entries needed to recover computer
- Backup copy of NetSort archived database
Jim Feeley, vice president and general manager, Service Solutions, at Bell and Howell, said: “The DPR service simplifies the many steps needed to back up the sorting systems. In the event of a failure, the operator replaces the failed hard disk or computer, then simply executes the recovery procedure to restore software and the configuration data needed to get mailers back up and running.
“The entire recovery operation can be performed in as little as 30 minutes, and Bell and Howell’s technical support team is available 24×7 to help guide them through the process.”
