Miele extends contract with CEVA Logistics
Domestic appliance manufacturer Miele has extended its contract with CEVA Logistics for another five years. The contract, worth $5.5m a year, extends a partnership between the two companies which started in 2004 and covers a wide spectrum of delivery functions.
A two man, white glove home delivery service to the room of a customer’s choice, minor installation and introduction of product functionality as well as removal of old machines are included in the contract.
CEVA provides Miele with a full suite of back-office services including the booking in of all home deliveries to customers which can be up to 1,000 per week.
Over the last 11 years the partnership between the two companies has developed as Miele moved from being a retail only business to a full retail and home delivery service.
David Pearce, Miele’s Supply Chain Manager, commented: “Miele are delighted to extend our longstanding relationship with CEVA. Having been through an extensive tender process we are confident that the new initiatives being implemented will enhance the customer experience for retail deliveries and home deliveries, and will form a major part of our plans for a successful future.”
Eight additional Miele liveried trucks will be entering the CEVA fleet to support the new contract, along with the use of PC tablets by drivers for proof of delivery, customer demonstration and vehicle tracking.