DHL Global Forwarding launches SameDay Speedline service
DHL Global Forwarding has launched SameDay Speedline – a new air freight service for emergency shipments. The new service will provide urgent delivery of spare parts, critical medical supplies or newly launched products. According to DHL, it will offer “24/7/365 pickup and delivery, collection within 120 minutes and quotations within 60 minutes”.
Although SameDay Speedline is a multi-sector product, DHL expects that it will appeal particularly to the aerospace & aviation, automotive, electronics, energy and life sciences industries.
Ingo-Alexander Rahn, Global Head of Air Freight, DHL Global Forwarding, commented: “The emergency shipment market is growing with just-in-time inventories for industries from aerospace and energy to manufacturing to adapt their supply chains. The need for mission critical shipment delivery to avoid line down situations continues to arise and requires a partner that has the global reach combined with the technology to provide transparency to each sector-specific logistical challenge. DHL SameDay Speedline fills this gap and provides added value through its many service features.”
The backbone of the DHL SameDay Speedline service will be the 24/7/365 SameDay Contact Centers in the US, Singapore and Ireland, where each shipment is proactively monitored from origin to destination. The DHL SameDay Speedline currently has a global network of 50+ stations, but it is expected that “the network will grow through customer demand”.
Customers of DHL SameDay Speedline will receive customized “milestone updates” as their shipments progress towards their destination.