DPD launches parcel service assistant for Amazon Echo

DPD has announced that it has become the first parcel service provider in Germany to offer its own application for the cloud-based Alexa system on Amazon Echo and Amazon Dot. As a result, Alexa will provide consignees with detailed information about the parcels they are currently expecting – such as the day of delivery and the 60-minute time window during which the parcel will arrive.

In a notice posted on its website yesterday (2 May), DPD added: “The intelligent personal assistant also provides information about how many stops the parcel courier still has to make before reaching the consignee’s front door. Support in finding local parcel shops is also already available.”

Michael Knaupe, Director Customer Experience & Communications at DPD, said: “Intelligent systems for voice control provide an extremely simple possibility for organising our everyday activities.

“Amazon’s Alexa is an ideal opportunity for DPD of enhancing the customer experience in parcel shipping even further, and extending DPD’s market leadership in terms of digital innovations.”