Secured Mail strengthens Client Experience

Secured Mail strengthens Client Experience

Secured Mail, part of The Delivery Group, has strengthened its award winning management team with the introduction of Client Experience Manager, Katrina Shaw. Commenting on the new appointment, Mark Bigley, the CEO of Secured Mail, said: “Our customers are loyal. Our partnership approach and customer centric service is something we pride ourselves on. However we can’t stand still. We listen to our clients and their customer demands and it’s up to us to achieve their promises. We want to continue to strengthen the Secured Mail customer experience, the introduction of the client experience role gives us the dedicated focus to achieve this.”

Shaw added: “The engagement we have with our Clients really gives us a true insight into their individual business needs. Our ‘Customer Experience’ is pivotal to the future success of our business.  My role is to continue to strengthen the customer journey and exceed their performance expectations. And by implementing continuous measurements of metrics across the business we are able to be proactive and really focus on customers.”

About The Author

Ian Taylor

Ian Taylor is the Editor of Triangle’s Mail & Express Review Magazine and the www.postandparcel.info portal. Ian has been a business journalist for almost 30 years, editing and writing for a wide range of magazines and newspapers with a particular focus on the transport and logistics industries.

News Archive

Advertisement

Advertisement

Travel Money sponsored by First Rate Exchange Services

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a a must-read for those who want the inside track on the industry.

P&P Poll

Loading

Which of the following delivery options do you see as the most popular for food and meals in the future?

Thank you for voting
You have already voted
Please select an option!




Pin It on Pinterest

Share This