DHL eCommerce launches nationwide domestic delivery service in Vietnam
DHL eCommerce has launched its nationwide domestic delivery operations in Vietnam. In a statement issued today (17 July), DHL said that the the domestic delivery network will offer a range of services “tailored” for the e-commerce sector.
Charles Brewer, CEO, DHL eCommerce, commented: “The Vietnamese e-commerce market represents a huge and relatively untapped potential for local retailers, e-tailers and marketplaces: in 2016, total e-commerce spending hit US$1 billion despite barely over 50% of the population being online.
“With e-commerce spending expected to grow at around 23% per year between now and 2020, local e-tailers need scalable, high-quality logistics solutions with nationwide coverage more than ever before.”
DHL said the service will be “managed by hubs and depots strategically located throughout the country”.
The company will be offering next-day delivery in Ho Chi Minh, Hanoi and other primary markets.
“Our new domestic delivery service brings to Vietnam DHL’s extensive experience in designing comprehensive logistics networks, coupled with tailored e-commerce solutions to tackle some of the most pressing roadblocks to e-commerce growth,” added Brewer, “With e-commerce, consumers are increasingly expecting greater choice, convenience and control in their delivery experience and we aim to deliver a smile in the last mile by providing an amazing and customer-centric delivery solution.”
Local e-tailers will be able to assign shipments requiring cash on delivery service through DHL eCommerce’s online portal, which will allow for faster remittance and simpler management of shipment information. Consumers will also be able to open, check and return goods at the point of receipt through DHL’s Open Box Delivery service.
“Only 15% of Vietnam’s e-commerce shoppers paid online in 2016, making cash on delivery a must-have feature for e-commerce to succeed. That, combined with concerns about the hassle of returns and refunds, has made growth an uphill battle for many local e-tailers,” said Thomas Harris, Managing Director, DHL eCommerce Vietnam.
“We recognize that having a fast and reliable delivery service won’t solve these issues alone, which is why we’ve tailored our nationwide network to seamlessly handle cash payments with next day cash remittance and returns to take the burden off local e-tailers so they can fully focus on growth and customer experience.”
DHL eCommerce has also begun to use electric motorbikes in its domestic delivery operations in Vietnam. The current fleet of vehicles includes a range of electric motorbikes and the company said that it will be “exploring plans to roll out more as part of its GoGreen commitment”.