First six months in UK for MailSource

It is now six months since Mailroom Management Services Limited (MMS) became MailSource UK Limited, reflecting the change in September 2002 when MMS joined forces with the MailSource group, itself a subsidiary of Swiss Post.

As stated at the time of the merger, there have been no dramatic changes to the services provided to our clients, however there have been some behind the scene changes within MailSource as part of this transition.

James Greenbury, having lead MMS through a period of dramatic growth since it won its first contract in 1993, has now become Chairman of MailSource UK. “I will now focus on strategic issues including service development and acquisitions,” said James, “while retaining involvement with key clients.”
The senior management team has been strengthened with the appointment of Keith Buet who took over the role of CEO of MailSource UK. Keith joined in February after a long and successful career within contract catering and brings a wealth of outsourcing experience to the existing team.
Keith confirmed he is “delighted to have joined the leading UK specialist outsourced mailroom and document management operation and to have inherited such a strong management team. I am looking forward to working in partnership with existing and new MailSource clients to add value across the full range of our services.”
Juerg Wunderli, Group CEO of MailSource said: “Keith – through his prior experience – strengthens our ability to manage our relationships with clients and prospects and has a profound understanding of providing excellence in operations on a sustainable basis.”
Supporting Keith from the MailSource UK head office in Richmond, Surrey are Kelly Donovan, Chief Operating Officer and Dave Miller, Sales & Marketing Director.

Kelly was the founding Operational Manager of MMS, and in addition to ensuring client satisfaction through her management of the senior MailSource UK Operational Team, her focus is on ensuring staff morale is high throughout the company. Our experience is that client and staff satisfaction (as measured in our annual staff survey) are virtually 100% correlated.

Having been responsible for a significant number of new contract start ups since joining MailSource, in 2002 Dave moved on to head up the Sales and Marketing Team, a role which enables him to apply the varied experience he has gained to design truly customer focussed proposals and solutions.

Dave comments, “the first half of 2003 has been very positive with a range of clients joining the MailSource UK portfolio, so far six new clients have outsourced their mailroom related services to us this year.

Kelly adds, “in addition to the new accounts, we have also had positive feedback from our existing clients, with six contract extensions being finalised this year, some with additions to the original contracted scope”.