APC Overnight delivers new services to SME customers
UK-based APC Overnight has launched two new services – APC Pin Point and APC Called – which it says will help SME customers meet consumer expectations on parcel tracking and visibility.
APC Pin Point allows customers to check on the delivery driver’s progress via an online proximity map. Customers can now view the driver’s latest stop location compared to their own delivery location and stop number, complementing the APC Expect pre alert that was introduced in 2017.
The service can be accessed via apc-overnight.com, and is available to all services that are out for delivery that day.
If the customer is not available when delivery is attempted, APC’s new eCard system allows the driver to send an email notification via eCard, alongside leaving a physical calling card.
The updated APC Called tool then allows the customer to either reschedule or collect their parcel online.
Jonathan Smith, Chief Executive of APC Overnight, said: “These two services recognise the importance of an efficient consumer experience to our SME customers. They will deliver improved parcel visibility, so that we can offer our customers an even more reliable service. We are also making it easier for consumers to reschedule their delivery, resulting in better satisfaction for our customers, which is always our ultimate goal.”
The services were first trialled in April.