APC Overnight delivers new services to SME customers

APC Overnight delivers new services to SME customers

UK-based APC Overnight has launched two new services – APC Pin Point and APC Called – which it says will help SME customers meet consumer expectations on parcel tracking and visibility.

APC Pin Point allows customers to check on the delivery driver’s progress via an online proximity map. Customers can now view the driver’s latest stop location compared to their own delivery location and stop number, complementing the APC Expect pre alert that was introduced in 2017.

The service can be accessed via apc-overnight.com, and is available to all services that are out for delivery that day.

If the customer is not available when delivery is attempted, APC’s new eCard system allows the driver to send an email notification via eCard, alongside leaving a physical calling card.

The updated APC Called tool then allows the customer to either reschedule or collect their parcel online.

Jonathan Smith, Chief Executive of APC Overnight, said: “These two services recognise the importance of an efficient consumer experience to our SME customers. They will deliver improved parcel visibility, so that we can offer our customers an even more reliable service. We are also making it easier for consumers to reschedule their delivery, resulting in better satisfaction for our customers, which is always our ultimate goal.”

The services were first trialled in April.

 

About The Author

Ian Taylor

Ian Taylor is the Editor of Triangle’s Mail & Express Review Magazine and the www.postandparcel.info portal. Ian has been a business journalist for almost 30 years, editing and writing for a wide range of magazines and newspapers with a particular focus on the transport and logistics industries.

Leave a comment

Your email address will not be published. Required fields are marked *

News Archive

Advertisement

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a a must-read for those who want the inside track on the industry.

 

P&P Poll

Loading

In the future, what type of food will we see delivered more often through domestic letter boxes?

Thank you for voting
You have already voted on this poll!
Please select an option!



Pin It on Pinterest

Share This