DPD Germany unveils “intelligent mailbox” project

DPD Germany unveils “intelligent mailbox” project

DPD Germany is working with email service providers WEB.DE and GMX to test an “intelligent mailbox” function which will help online shoppers group and prioritise their parcel tracking emails.

The parcel company explained how the system would work: “An algorithm based on artificial intelligence automatically identifies emails which are relevant to orders, and groups them in a new folder with entitled “My orders”.

“The information from the collected emails is displayed by individual order and supplemented by tracking information.

“Details of the status of the parcel and the probable delivery time window are obtained by GMX and WEB.DE automatically and in real time from the DPD IT system.”

In addition to the status of individual shipments, the “My orders” overview will also display other relevant messages,  such as order confirmations.

DPD Germany said an invitation to test the new function is being sent out to one million GMX and WEB.DE users. “If the test phase is successful,” added DPD Germany, “the email service providers are planning an early market launch for all their 33 million users.”

Michael Knaupe, Director Customer Experience & Communications at DPD Germany, commented: “As the digital innovation leaders on the parcel market, we make sure that taking delivery of goods is just as uncomplicated as ordering them on the Internet.

“This includes making sure that online shoppers always have rapid access to the status of their shipment. In the process we focus on the user habits of consignees, and make sure that they can access the relevant information wherever they are.

“We’re therefore delighted that we can now offer our consignees an additional channel, with parcel tracking in the intelligent mailbox provided by GMX and WEB.DE. From there users also have fast access to our flexible delivery options, which today already make the everyday lives of countless online shoppers more convenient.”

Relevant Directory Listings

Listing image


KEBA is an internationally successful high-tech company with headquarters in Linz (Austria) and subsidiaries worldwide. KEBA is active in the three operative business areas: Industrial Automation, Handover Automation and Energy Automation. The company has been developing and producing for more than 50 years according to […]

Find out more

Other Directory Listings




P&P Poll


As a consumer, how did the number of online purchases you made and the value of these compare between the 2022 peak period vs 2021?

Thank you for voting
You have already voted on this poll!
Please select an option!

MER Magazine

The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.


News Archive

Pin It on Pinterest

Share This