easyJet extends partnership with DHL to include two more UK airports

easyJet extends partnership with DHL to include two more UK airports

DHL Supply Chain has been appointed by easyJet to take over the airline’s ground handling operations at Bristol and Manchester airports. One year on from taking over ground handling operations at London Gatwick Airport, DHL is now responsible for a further 1,200 flights a week.

From February 2019, DHL will take over responsibility for delivering core customer service and logistics operations including passenger arrival and bag-drop, baggage sortation, boarding gate marshalling, aircraft loading and unloading, as well as management of other service providers across the two airports.

DHL will be responsible for managing the ground handling for approximately 700 flights per week from Bristol and 500 from Manchester.

Currently the second largest airline at Manchester Airport, carrying 19.5m passengers since operations began, easyJet is focused on growing its presence.

Alberto Santamarta, Head of Ground Ops UK and Europe at easyJet says: “We’re delighted with how the DHL partnership has developed at London Gatwick. The team has implemented valuable changes that have enhanced the experience for our customers and improved our punctuality. We’re the largest airline operating out of Bristol carrying 5 million passengers a year, and Manchester is a key growth market for us. These are critical airports for our business and brand so we’re looking to DHL to ensure they operate exceptionally.”

Martin Willmor, Managing Director, UK&I, DHL Supply Chain, added: “We’re very proud of the changes we’ve brought in at London Gatwick and the results that have been delivered. Bristol and Manchester airports are strategically key for easyJet so we recognise the importance of working in partnership to optimise performance. We’re looking forward to onboarding our new colleagues and implementing changes to enhance operations and the travel experience for easyJet customers.”

DHL took over ground handling operations for easyJet at London Gatwick in November 2017. In this time the company has invested in new 480 pieces of new equipment to improve on-time performance and reduce carbon emissions, and implemented a colleague engagement and training programme which has significantly reduced staff attrition.

Relevant Directory Listings

Listing image


Around the globe, the rise of digital and mobile is disrupting the very nature of the postal industry. Today’s postal challenges – dramatic decline of letter mail, remarkable growth in parcel volume and competition, skyrocketing expectations around speed and customer experience – are intensified by […]

Find out more

Other Directory Listings

News Archive



MER Magazine

The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.


P&P Poll


Which PUDO technology supplier is most familiar to you?

Thank you for voting
You have already voted on this poll!
Please select an option!

Pin It on Pinterest

Share This