DHL celebrates 35 years in Singapore with new SGD 9 million service center investment

DHL announced the official opening of its SGD 9 million (GBP 2.9 million) eXpo Service Centre @ Changi South to mark the company’s 35 years in Singapore.

Over the past three and a half decades, Singapore has grown to play an increasingly important role for DHL in Asia Pacific. Singapore is in a key economic region, and as one of DHL’s major logistics hubs in Asia Pacific, DHL Express Singapore is expected to increase its cargo handling capacity to more than 10.5 million shipments by the year 2011, with the opening of the new service center.

Spanning a total site area of more than 76,600 sq feet (7,100sqm), the eXpo Service Centre @ Changi South is the largest service center operated by DHL Express Singapore. At present, it handles more than 240,000 shipments per month, two times more than the average handling capacity of DHL Express’ other centers in Singapore.

The new facility was officially opened by Mr. S. Iswaran, Singapore’s Minister of State for Trade and Industry, together with Yasmin Aladad Khan, Senior Vice President, Southeast Asia, DHL Express – Asia Pacific, and Alec Ang, General Manager, DHL Express Singapore. The facility is specially-designed to handle larger-sized cargo, and to facilitate the anticipated surge in shipment volumes in Singapore and the region.

The eXpo Service Centre will further enhance efficiency and speed in cargo processing, providing customers with better time-to-market capabilities. The service center, together with DHL Express’ four other service centers strategically-located island-wide at Airport Cargo Road, Paya Lebar, Jurong and one located centrally at Tanjong Pagar, seamlessly connect DHL’s customers in Singapore to the region and worldwide, ensuring that they continue to enjoy DHL’s best-in-class products and service offerings as a trade facilitator.

Like all DHL Express facilities in Singapore, the eXpo Service Centre has obtained a Transported Asset Protection Association (TAPA) Class A certification.

The eXpo Service Centre is also monitored by the Quality Control Center (QCC) that serves as a nerve center for crisis management in Singapore. Operating 24/7, the DHL QCCs are a network of regional and country quality control centers that proactively monitor all DHL shipments in the air and on the ground round-the-clock.

As part of DHL’s commitment to the security of customers’ shipments, the QCC is also equipped with Quality Shipment Monitoring System (QSMS), a global shipment management system that has the unique capability and feature to alert analysts based at QCCs in the countries when certain operational actions do not happen within a fixed set of timings.

This real-time monitoring of individual shipments, door-to-door, allows better issues management and enables DHL to identify potential problems, and recommend rectification strategies before the situation is magnified.