AaE implement Blackbay technology
Blackbay has announced that its Delivery Connect is being successfully implemented by Australian Air Express (AaE) to improve customer service by delivering a real-time mobility solution for AaE’s express freight services.
AaE, owned by Qantas Airways and Australia Post, is a provider of express freight services throughout Australia with over 1,800 drivers in the field.
Blackbay’s Delivery Connect, real-time mobile worker software, is running on Motorola MC70 rugged handheld computers, which have been issued to AaE’s drivers.
“Our commitment to quality of service and continued growth is vital to our vision of becoming the premier provider of express freight services in Australia. This commitment has driven our investment in a reliable, scalable and robust real-time tracking solution from Blackbay and Motorola, that will enable us to meet the needs of our customers in an increasingly competitive market,” explained Munro Farmer, CIO, AaE.
Following an extensive request for proposal (RFP) process, AaE selected Blackbay and Delivery Connect to provide real-time tracking of deliveries and pick-ups in the field.
