ByBox wins new contract with IT giant Computacenter

UK firm ByBox has expanded its working relationship with Computacenter to now provide the IT company with a full supply chain solution. The two companies have recently agreed that ByBox will provide Computacenter with a full supply chain solution, from its unique drop-box deliveries to specialised high-end engineering solutions and around-the-clock Forward Stock Locations.

The deal has been described as a “substantial extension of an existing contract” and a “major milestone” in firm’s history as it includes “ByBox’ full supply chain solution”.

Under the terms of the new contract arrangement, ByBox is guaranteeing that the bespoke solution developed for Computacenter will provide significant year-on-year savings on the company’s previous distribution / supply chain solution, the company said.

The new 3-year agreement has “substantially increased the overall contract value with ByBox and further cements the relationship between two expanding companies that have built their success on innovation and listening to customers”, a spokesperson said.

Computacenter uses the whole range of ByBox deliveries – from its core offering of pre-8am drop box deliveries, to pre-10am deliveries direct to site, same day deliveries and its specialist Tech Courier service where an engineer will perform simple swap-outs and plug-ins.

Simon Wheadon, senior operations manager at Computacenter, said: “Computacenter’s ethos very much mirrors that of ByBox. They find out what their customers want and deliver a service that meets their needs. And although the contract is still in its infancy we are delighted with the relationship which has already grown to become a true partnership.

“It is a contract which is continuously evolving and has become a true partnership. Through ByBox’ innovative approach we are now able to offer solutions to our customers that the competition can’t further cementing our own market leading position in the industry. ”

“ByBox has already made a difference to some of our bids through their ability to deliver an innovative or value added solution. Furthermore the fact that they bring together a number of different services such as tech courier has enabled us to win new lines of business.”

ByBox has a network of 18,000 drop boxes at 1,350 locations across the UK, underpinned by the Thinventory web-based software platform.

Stuart Miller, chief executive and co-founder of ByBox, said: “I am delighted that Computacenter, a company dedicated to innovation, has chosen ByBox to provide its total supply chain solution.

“We have worked closely with them to provide a bespoke solution using all of ByBox’s services, from straightforward pre-8am deliveries to drop boxes to high-end, outsourced engineering.

“Here at ByBox we are continually looking for innovative ways to make our customers’ businesses more efficient, effective and economical – a philosophy of continuous improvement which Computacenter shares.”

Computacenter also uses ByBox’ network of 29 Forward Stock Locations across the UK. Open 24 hours a day, 365 days a year, these FSLs are especially convenient for Computacenter engineers who may require parts urgently outside normal office hours.