Households may accept fewer postal deliveries for longer opening hours, says Consumer Focus.
Households may be willing to accept a reduced number of postal deliveries, including the end to next day delivery, in return for Post Offices and sorting offices remaining open later, research has found.
People would also expect Post Offices to open in more convenient locations to make picking up signed-for packages and letters easier, which would help to make up for the number of branches that have closed.
The findings are contained in research by Consumer Focus into how the postal service should change in the digital age where the “use of mobile phones and the internet replaces letter-writing”.
Consumer Focus, which carried out 28 focus groups across Britain, said that in the future people “will use the postal service in a different way”.
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