Tigers providing e-fulfilment for Rapha Racing
Supply chain specialist Tigers is handling e-commerce fulfilment in the Asia-Pacific region for the cycling clothing brand Rapha Racing. Tigers is arranging Rapha Racing’s Asia-Pacific B2C distribution from its e-commerce fulfilment hub in Hong Kong, one of several across China.
Tigers also offers value added services including labeling, quality checks, kitting of products, and acts as Rapha’s returns management centre in the region.
“Tigers’ state of the art connectivity tool ‘SmartHub’, complete with a client facing layer, and our global warehouse management system, are interfaced with Rapha Racing’s order management system, allowing us to see online orders in real time at our fulfilment hub in Hong Kong,” said Andrew Jillings, Chief Executive Officer and Group Managing Director, Tigers Ltd.
“We process pick-and-pack of orders and manage final mile delivery in a time sensitive manner. The entire work flow is fully automated.”
Tigers handles on average 250 direct-to-customer orders per day and up to six times of average volume during spike for Rapha Racing, and handles packing according to customer specific requirements.
