Air Business helps Stephensons Online reduce customer delivery queries

Air Business has reported that it recently devised an enhanced distribution solution for Stephensons Online which helped the retailer reducing customer delivery queries by nearly a quarter after just two months. Working with its previous distribution supplier, Stephensons Online used an untracked postal service – but found it was receiving an increasing number of daily customer delivery queries regarding orders from its health and beauty website solretail.co.uk.

Now, Air Business has devised a bespoke solution which offers more visible tracking whilst ensuring that shipping costs remained competitive.

Air Business integrated its enhanced tracked shipping solution ProShipper with Stephenson Online’s order management system. Through this integration, solretail.co.uk customers receive branded pro-active email and carrier SMS notifications on the status of their deliveries.

Between June (when it went live with Air Business) and August, Stephensons Online reported a 23% reduction in customer delivery queries for its SolRetail website.

Barry Tong, Managing Director of Stephensons Online Ltd, commented: “We moved to Air Business as it has enabled us to offer tracked postage across the globe at an achievable cost. It also has the flexibility to adapt to each bespoke area of needs in our complex business. After seeing our customer delivery queries reduce by almost a quarter within just two months of on-boarding, I am certain we have selected the best delivery partner.”