Covid-19 and The Last Mile
Mike Darchambeau, Co-Founder and Chief Strategy Officer at last-mile technology company Urbantz, joins Ian Kerr to discuss the impact of COVID-19 on the e-commerce last mile:
- The sudden boom in e-commerce – including grocery delivery
- E-commerce merchants are capitalising on the boom
- Creativity in the last mile to cope with the drastic growth
- Enabling local e-commerce
- Increasing capacity in response to a surge in orders
- Longer wait times for deliveries
- Delivery windows filling
- How to deliver faster
- Warehouses and personnel (including drivers)
- Automation and scaling up operations
- Coping with staff shortages
- Fast on-boarding of new drivers
- How Urbantz helped Red Cross France with the rapid expansion of its COVID-19 home delivery service
- Carrefour innovating to serve customers who aren’t tech-savvy
- Contactless delivery options for residential delivery
- Balancing loads across networks
- Route optimisation
- Communicating with the customer during delivery (interactive delivery management) and the customer experience
- Real time notifications and the impact on reducing calls to customer support
- Preparing for the post-COVID19 world
- The importance of agility
- Technology to serve the market
- The risk of putting projects on hold
- Will new e-commerce customers stick with e-commerce after the COVID-19 threat recedes?
- Fast delivery and green delivery trends
- Changes to the supply chain, including local fulfilment
Click here to visit the Urbantz website.
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