“AI, Robotics and Augmented Reality are shaping the future”
Artificial Intelligence (AI), driverless vehicles and augmented reality technology are shaping the future of posts and delivery companies, according to a new report from Accenture. The report, The New Delivery Paradigm, examined trends and practices in 25 postal organisations and delivery companies.
Amongst its key findings, the report indicated that investments in advanced digital technologies could help generate more than $500m of value annually for an average post and parcel organization.
“Being digital would mean transforming core operations to enable digital transformation and grow profitability and could include AI, smart collectors, digital warehouses, connected vehicles, connected lockers, augmented workforce and robotic process automation,” according to Brody Buhler, who leads Accenture’s global post and parcel practice.
“In an era when customers are always connected and are becoming accustomed to a digital customer experience, high-performing posts and parcel organizations need to embrace digital more fully unlock the dynamic potential in advanced technologies to drive every aspect of the business.”
The Accenture report argued that organizations must consider three key areas in order to be successful: according to the report:
- Digital in core operations: Data-driven operations excellence that uses insight and prediction to realize efficiency gains in processing and fulfillment
- Digital customer interactions: Reinventing the customer experience to offer more personalized, efficient and convenient services for both consumers and businesses
- New digital delivery models: Radically altering the cost profile and capabilities of last-mile delivery networks
“These technologies are changing every aspect of the post and parcel business. The cost savings and service offerings they enable will change the industry and unlock value for those organizations that have boldly invested,” urged Buhler.
“The time to prepare is now.”
