UK Royal Mail fails to deliver says watchdog

The Royal Mail has been accused of failing to deliver after new figures revealed that millions of letters and other vital redirected post goes missing each year.

It is estimated that 7.5 million letters which people pay to have redirected when they move house or business never get delivered.

Which? magazine, published by the Consumers’ Association, discovered that 3% of the letters sent by 1.4 million people who pay to have post redirected never get to their destination.

Royal Mail, expected to make £100m in profits this year, said in a statement: “As the Which? report states, most letters did arrive quickly.

“However, the number which failed to arrive on time is unacceptable. We will be working hard to improve service levels.”