Author: Archive

Royal Mail Home Shopping Tracking Study – Autumn 05

Posted by | Feb 15, 2006 | |

Table of Contents

1. Background 2
2. Summary 3
3. Conclusions 10
4. Research objectives 11
5. Research method 12
5.1. Omnibus phase 12
5.2. In-depth telephone interviewing phase 14
5.3. Interviewing targets and weighting 15
6. Omnibus research findings 17
6.1. The size of the home shopping market 17
6.2. The demographic profile of the home shopping market 20
6.2.1. Gender 20
6.2.2. Age 21
6.2.3. Working status 23
6.2.4. Region 24
7. Main telephone study findings 25
7.1. Products purchased 25
7.2. Satisfaction with home shopping 28
7.3. Online shopping 30
7.3.1. Length of time shopping online 30
7.3.2. Most likely time to shop online 31
7.3.3. What prompted last online purchase 33
7.3.4. Products purchased online 35
7.3.5. Number of different websites purchased from in the last year 37
7.3.6. Websites purchased from 38
7.3.7. Auction websites 44
7.4. Digital TV shopping 45
7.5. Catalogue shopping by phone/post 46
7.5.1. Length of time shopping from catalogues 46
7.5.2. Most likely time to shop 48
7.5.3. What prompted last catalogue purchase 49
7.5.4. Products purchased from catalogues 50
7.5.5. Number of different catalogues purchased from in past year 51
7.5.6. Share of customers by catalogue type 52
7.6. Shopping via direct selling 53
7.7. Frequency of key product purchasing and spend via the Internet and catalogues 54
7.8. Home shopping spend 56
7.9. Cross channel shopping 63
7.10. Cross channel shopping and browsing 67
7.11. Motivations to home shop 71
7.12. Reasons for not home shopping 74
7.13. Likely change in shopping methods 77
7.14. Delivery 79
7.14.1. Satisfaction with delivery companies 79
7.14.2. Delivery addresses 80
7.14.3. Importance of delivery service options 81
7.14.4. Amount prepared to pay for special delivery options 83
7.14.5. Returning unwanted goods 84
7.14.6. Companies used for returns 85

P:LibraryB2CRoyal Mail_Home Shopping Tracker Report 2005.doc

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UK post workers meet over offer to end strike

Posted by | Feb 14, 2006 | |

Striking postal workers in Northern Ireland were meeting today to decide on an offer from Royal Mail and whether to call off their two-week wildcat action.
Late last night, management pledged to use independent conciliators to improve future relationships between them and the union at all levels. But staff involved in the strike in Belfast must agree to return to work immediately and pledge not to hold any further industrial action for 12 months. The offer followed day-long talks in London between Royal Mail bosses and national representatives of the Communication Workers’ Union aimed at halting a strike which has thrown postal delivery services into chaos.

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Spanish express operator MRW grows 9% in 2005

Posted by | Feb 13, 2006 | |

Spanish express operator MRW has announced growth of nine per cent to revenues of just under EUR517 million for 2005. The Barcelona-based company said it expanded its franchise network with 31 new outlets, ending the year with 737 franchises in Spain, Portugal, Andorra and Gibraltar. MRW also opened six new logistics terminals, taking the number of such facilities to 37. In terms of products, MRW introduced a 48-hour service in Portugal.

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Hungarian customers demand more complex delivery solutions

Posted by | Feb 13, 2006 | |

Though competition has intensified, the delivery volume of international parcel services has increased in recent years, industry experts said last week. Customers, however, are requiring complex, more sophisticated services, and service providers are expected to move to meet these requirements. “Though the core business is still small parcel delivery, no international delivery company can survive on the exclusive provision of traditional courier service-type solutions,” said Zoltán Bándli, business development manager at UPS Hungary Kft. According to Bándli, customers want more – something along the lines of a one-stop service.

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DHL owner seeks big stake in Williams Lea

Posted by | Feb 13, 2006 | |

Deutsche Post said Monday it will pay about USD443 million for a 75 percent stake in Britain’s Williams Lea Group Ltd. with an eye toward acquiring it completely. The company said Williams Lea should bolster its own document management and logistics business. Under the terms of the deal, which is subject to regulatory approval, Williams Lea will operate independently of Deutsche Post and keep its board of directors. “We have been very impressed with Williams Lea and its management team. They have demonstrated an impeccable track record for delivering growth, integrating acquisitions and delivering a best-in-class service to clients,” said Hans-Dieter Petram, a member of Deutsche Post’s board. He added that that the company would help augment its DHL Global Mail. “We see considerable potential to leverage our world class mail and logistics capability in adding more value to Williams Leas customer proposition,” Petram said. Currently, 38 percent of Williams Lea is owned by the venture capital firm 3i Group.

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Deutsche Post to acquire 75 pct of Williams Lea for about 370 mln eur

Posted by | Feb 13, 2006 | |

Deutsche Post AG said it plans to acquire 75 pct of UK-based Williams Lea for 370 mln eur in order to expand its worldwide logistics operations. Williams Lea issued a statement on its Website saying it ‘welcomes Deutsche Post as new principal investor,’ and that it will continue to operate as an independent entity. We are delighted with the outcome of our recent negotiations and Deutsche Post World Nets decision to become our principal investor,’ chief executive Tim Griffiths said in the statement. Williams Lea had annual revenues of 438 mln stg in the fiscal year through Sept 30, 2005.

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