What Choice means
Presentation at the Mail Show 05 by Alan Halfacre, Chairman Mail Users association (MUA)
P:LibraryUK The Mail Show 05alan_halfacre.ppt
Author: Archive
Getting ready to Compete
Presentation at the Mail Show 05 by Adam Crozier Royal Mail
P:LibraryUK The Mail Show 05adam_crozier.ppt
UK DX Services launches DX Mail
DX Services today launches ‘DX Mail’ a new service that provides an improved and extended deal, saving customers time and money. The service focuses on handling customer’s first class business mail for delivery by DX early morning, next day. In addition, DX will also take less urgent customer mail, passing it onto Royal Mail for final mile delivery. To support the launch of this new service, DX will be undertaking a significant awareness campaign including advertising, direct mail and telemarketing.
Read MoreCompetitive Market Review: 2005
Proposals for tackling barriers to entry in postal services
Contents: Summary i 1. Introduction 1 1.1 Postcomm’s statutory duties 1 1.2 Postcomm’s vision and regulatory strategy 2 1.3 Purpose and structure of this document 2 1.4 Process so far 3 1.5 How to respond 4 1.6 Confidentiality of responses 5 2. General overview of the UK postal market 6 2.1 Introduction 6 2.2 Overview of the UK postal sector 6 2.3 The size of the UK letter market 7 2.4 Characteristics of mail 8 3. Development of competition in the UK letter market 11 3.2 Market entry to date 12 3.3 Market volumes 2004/05 16 3.4 Market revenues 2004/05 17 3.5 Latest developments 17 3.6 Prospects for entry 20 3.7 International experience 21 3.8 Summary 22 4. Royal Mail’s performance 23 4.1 Introduction 23 4.2 Universal Service 23 4.3 Financial performance 24 4.4 Quality of Service performance 31 4.5 Summary 37 5: Customer awareness and behaviour 38 5.1 2005 business customer survey 38 5.2 Key results of the 2005 survey 39 5.3 Postcomm’s response 44 6. Stakeholder Views 46 6.1 Introduction 46
6.2 Summary 47 7. Barriers to the development of effective competition 48 7.1 Introduction 48 7.2 Barriers to the development of effective competition 48 7.3 Other Key Concerns 64 7.4 Summary 70 Annex 1: Stakeholder views 71 Annex 2: Postcomm’s review of the exclusive relationship between Royal Mail and Post Office Limited 92 Annex 3: Postcomm’s process for complaints of anti-competitive behaviour under Part 4 of Royal Mail’s licence 96 Annex 4: Access determination process 99 Annex 5. Prospects for entry 101
P:LibraryPostalPostComm Formal DocumentsCompetitive_Market_Review_Nov_2005.pdf
Competition is starting to deliver, says UK Postcomm
Postcomm today published its Competitive Market Review: 2005, which includes the results of a survey of 1,200 postal users. Speaking at the Mail Show in London today, Postcomm chairman Nigel Stapleton said that, since the market was first opened to limited competition nearly 30 months ago, Royal Mail’s rivals had won just over 1.5% of the letters market. “Customers tell us that this is already encouraging Royal Mail to be more responsive to their needs and offer more choice and innovation in postal services,” said Mr Stapleton. “But the development of a fully competitive market is still at a very early stage. By its own calculations, Royal Mail will still have nearly 90% of the market in 2010,” he added.
Read MoreUS Postal Service does it again in overnight First-Class mail delivery
The US Postal Service’s high level of service performance remains constant through another measurement period. Its on-time overnight delivery of First-Class Mail earned a 95 percent performance score as measured independently by IBM Consulting Services and announced today during the agency’s Board of Governors meeting in Washington, D.C. This accomplishment marks the 11th consecutive measurement period in which the organization has scored 95 percent or better for on-time overnight delivery of First-Class Mail.
Read MoreMinister to seek new talks to avert strike at Irish An Post
Minister for Communications Noel Dempsey will today resume attempts to broker talks in the An Post dispute, as Friday’s strike deadline looms with attitudes on both sides hardening. The Minister has cancelled a five-day trip to Washington so that he can continue trying to persuade union leaders and management to meet under his chairmanship or that of an agreed third party.
But union leaders declined an invitation to talks on Friday last and there was no sign over the weekend of a compromise emerging. The Communication Workers Union’s (CWU) two-week strike notice expires at midnight on Thursday, when some form of industrial action – probably a series of limited regional work stoppages to begin with – now seems likely. The union said action on Friday was a “strong possibility”.
GLS invests 20 million euros in scan technology
From October 2005 onwards, General Logistics Systems B.V., Amsterdam (GLS), is introducing approximately 18,000 new mobile terminals with scan function and 5,000 scan stations throughout Europe. “In cooperation with IBM and Symbol Technologies we have developed a special technology that offers customers advantages for parcel and express shipments that are unique in the market”, says Rico Back, CEO of General Logistics Systems B.V., Amsterdam (GLS). The technology will be introduced gradually. GLS is investing approximately 20 million euros.
Read MorePost & Parcel Magazine
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.