Author: Archive

Palletways’ new Naples hub breaks company records

Posted by | Sep 1, 2005 | |

Palletways has unveiled a new hub in Naples to enhance its express palletised freight distribution service in Southern Italy. The hub has broken the record for the most successful first night of a Palletways operation throughout mainland Europe and the UK. Adam Shuter, European development director, said: “Our operation in Italy continues to go from strength to strength, and the hub at Naples will enable us to offer businesses in the South a dedicated regional operation, thereby enhancing our customer service further in the area.”

Read More

CSOB to pay Ceska posta CZK 17 bn to operate in post offices.

Posted by | Sep 1, 2005 | |

The Czech bank CSOB will pay the country’s postal service operator Ceska posta up to CZK 17 bn to operate Postovni sporitelna outlets at post offices until 2017, reports Euro OnLine citing a “trustworthy” source. Euro OnLine says the two parties have already signed the contract. The current contract expires in 2007, but the two companies have agreed the new one will take effect as of January 2006.

Read More

Home Shopping Tracking Study – Winter 2004

Posted by | Sep 1, 2005 | |

Prepared by Continental Research for Royal Mail
Table of Contents 1.Background
2. Management summary
2.1. Home shopper profile
2.2. Channel size – volume of people
2.3. Online shopping channel
2.4. Catalogue shopping
2.5. Channel satisfaction
2.6. Channel motivations/ barriers
2.7. Home shopping – the future
2.8. Delivery
3. Conclusions
3.1. Opportunities
4. Research objectives
5. Research method
5.1. Omnibus phase
5.2. In-depth telephone interviewing phase
5.2.1. Interviewing targets and weighting
6. Omnibus research findings
6.1. The size of the home shopping market
6.2. The demographic profile of the home shopping market
6.3. Gender
6.4. Age
6.5. Social grade
6.6. Working status
6.7. Region
7. Main telephone study findings
7.1. Products purchasing
7.2. Satisfaction with home shopping
7.3. Online shopping
7.3.1. Length of time shopping online
7.3.2. Most likely time to shop online
7.3.3. What prompted last online purchase
7.3.4. Internet spend
7.3.5. Products purchased online
7.3.6. Frequency of key product purchasing and spend via the Internet
7.3.7. Number of different websites purchased from in the last year
7.3.8. Websites purchased from
7.3.9. Auction websites
7.3.10. Satisfaction with online shopping
7.4. Digital TV shopping
7.5. Catalogue shopping
7.5.1. Length of time shopping from catalogues
7.5.2. Most likely time to shop via telephone/ post
7.5.3. What prompted last catalogue purchase
7.5.4. Spend on catalogue purchases
7.5.5. Products purchased from catalogues
7.5.6. Number of different catalogues purchased from in past year
.5.7. Frequency of key products purchased and spend
7.5.8. Big book catalogue – share of customers
7.5.9. Satisfaction with catalogue shopping
7.6. Shopping via direct selling
7.7. Cross-channel shopping
7.8. Motivations to home shop
7.8.1. Reasons for not home shopping
7.9. Delivery
7.9.1. Satisfaction with delivery companies
7.9.2. Delivery addresses
7.9.3. Importance of delivery service options
7.9.4. Amount prepared to pay for special delivery options
7.9.5. Returning unwanted goods

Home Shopping Tracker Market Research 2004

Introduction

Royal Mail recognise that it is important for both itself and its customers to understand how the home shopping market is developing, the main issues facing consumers and how they should respond. By understanding the market better Royal Mail will continue to play a central role in the success of the industry; be that as an integral part of the marketing mix, warehousing and fulfilment, distribution and delivery or order processing and billing.

Royal Mail is committed to supporting the industry in realising this growth potential by cultivating profitable, customer-focused strategies. It aims to do this through the development of innovative end-to-end solutions for a range of home shopping companies; sharing findings of independent research – such as this Home Shopping Tracking Study – demonstrates its commitment to its customers.

Background

Continental Research was commissioned by Royal Mail in January 2000 to undertake a regular study which would size the market, track its growth and provide a fuller understanding of the views of both home shoppers and non home shoppers. The first wave of research was conducted in September 2000. This report details the findings of the sixth wave of research conducted in September 2004. The results of the study provide an insight into consumer behaviour and attitudes to home shopping. It is hoped that the research information can be used to encourage new businesses to enter the home shopping market and to encourage growth amongst the existing base of companies involved with offering its customers home shopping.

Management Summary – Key Findings

To avoid any differences that may be caused by seasonal effects the key comparisons made in both the executive summary and the main body of this report are between the third wave

Read More

UK posties set to rival print managers

Posted by | Sep 1, 2005 | |

Print management companies are set to face increasing competition in the direct mail sector from postal firms. TNT Mail is working more closely with sister mailing company Cendris to provide an end-to-end service. Cendris is rebranding as TNT Document Services in a bid to centralise the group’s activities. Head of marketing and communications Simon Dolph said although print management activities are not a short term priority, the integration between the two businesses would continue to develop. “It’s not on the immediate horizon,” he said. “As far as going back up the chain goes, that won’t be happening for a few years yet.” A growing number of firms are extending their links up the supply chain from the delivery of printed items, such as direct mail, to include document management and printing services. DHL Global Mail already provides a limited direct mail printing service, largely for conference companies, as well as personalisation, polywrapping and inserting for publishing clients such as Reed, Euromoney and Haymarket.

Read More

Union threatens protests over Austrian Post Office privatization

Posted by | Aug 31, 2005 | |

The Post Office trade union has threatened massive protests this autumn against planned privatization, which union spokesmen say will be too soon and not well enough prepared.

“It’s certainly going to be a hot autumn”, said union chief Gerhard Fritz in an interview with the Austria Press Agency.

The protests would begin with a demonstration on Friday next week when the state holding company for industry and 100 per cent Posr Office owner, OEIAG, was due to be given a privatization mandate for the Post Office.

He said postal workers’ representatives were not in principle against privatization, but they believed the Post Office would only be ready for the stock exchange at the earliest in 18 months’ time.

Read More

Romanian government plans to privatize companies

Posted by | Aug 31, 2005 | |

Romania will privatize its postal and national radio communication companies, the government said. The radio communication company would be sold by the end of next year, while the postal company would have to be restructured first and could be sold by 2008, Communication and Information Technology Minister Zsolt Nagy said. The state is interested in finding a strategic investor to take over the postal company, Nagy said.

Read More

UK Royal Mail delivers record quality to customers

Posted by | Aug 31, 2005 | |

Royal Mail today published its full quality of service report for April to June, confirming that postmen and women delivered a record, target-beating First Class service to customers during the period. The early results for July show that further progress has been made with 93.8% of First Class letters arriving the day after posting. The performance last month compares with 93.5% during April to June – above the target level of 93.0% and the highest performance for First Class stamped and metered mail for any quarter on record.
Adam Crozier, Royal Mail’s Chief Executive, said: “These latest results underline Royal Mail’s focus on customers and our determination to improve quality of service even more. “We know we still have much to do but I am proud of the dedication of postmen and women as they continue to deliver improving quality of service to customers.”

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

Have you noticed a decrease of non-EU inbound parcel volumes since the implementation of the new €3 charge?

Thank you for voting
You have already voted on this poll!
Please select an option!


View ResultsHide Results

Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

Subscribe to the Magazine

 

Pin It on Pinterest