Author: Archive

Japan Post to Beef Up Ties with Chinese Post Agency

Posted by | Aug 31, 2004 | |

Japan Post said Tuesday it has agreed to step up cooperation with China’s State Postal Bureau to speed up express mail deliveries between the two countries.
With the move, Japan Post aims to overtake U.S. giant FedEx Corp. and Deutsche Post AG’s DHL International Ltd., both major players in China. To strengthen international express delivery services, the two sides will discuss raising the weight limit of parcels, currently set at 30 kilograms. They will also exchange ideas on how to speed up customs-clearing processes and whether to expand the scope of their delivery time guarantees.

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GBP50m compensation bill for Royal Mail

Posted by | Aug 31, 2004 | |

The Royal Mail is paying out a record GBP50 million in compensation to business and individual customers because of late delivery of post, today’s report showed. More than GBP35 million will be given to companies under a compensation scheme described by the Royal Mail as the fairest in Europe. The scheme refunds 0.1% of a customer’s bill for every 0.1% drop in performance below a set standard. Another GBP16.5 million is being paid to smaller firms and individual customers who claim compensation for delayed post.

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Austria postal service to propose Deutsche Post partnership

Posted by | Aug 31, 2004 | |

Austria’s postal service will propose setting up a strategic partnership with Deutsche Post World Net AG, allowing the German company to get a foothold on the Austrian market after its attempt to buy a 25 pct stake in its counterpart failed, Die Welt newspaper reported. In an article to appear in tomorrow’s edition, the paper said Oesterreichische Post chief Anton Weis will propose a partnership with Deutsche Post, and specifically its express courier unit DHL.
Oesterreichische Post’s 100 pct owner, Austrian state holding company OeIAG, will decide on possible cooperation on Sept 17, the newspaper said.

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Warning over Japan post office ‘monster’ privatisation plans

Posted by | Aug 31, 2004 | |

The privatisation of Japan’s post office, the biggest financial institution in the world, threatens to “unleash a monster” that will compete unfairly against private businesses in banking, insurance and postal delivery services, the American Chamber of Commerce in Japan said yesterday. Ending the public status of the post office, which employs 280,000 staff and controls assets of about Y400,000bn (Dollars 3,600bn, Euros 3,000bn, Pounds 2,000bn), is the central plank of market-led reforms being pushed by Junichiro Koizumi, prime minister, in what is expected to be his final two years of office. The privatisation, a priority for Mr Koizumi for 20 years, is due to take place over a decade from April 2007 in a process that could profoundly influence Japan’s financial system. US business and some domestic banks, insurers and parcel companies are concerned that, during the transition period, the post office will be allowed to keep privileges associated with a state monopoly.

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UK Post Office plans sale of some larger branches to retailers to cut costs

Posted by | Aug 31, 2004 | |

The UK Post Office is planning to sell some of its large High Street branches to convenience store companies in an effort to cut costs and start making profits in the current financial year. The loss-making group said it was reviewing the future of its 557 directly-owned Crown Offices, which lose Pounds 65m a year thanks to soaring rents and labour-intensive working practices. The Post Office is also in the process of closing 3,000 urban sub-post offices, which are owned and operated by private business people, as it says there is overcapacity in the network.

The Post Office said about 50 of the Crown Offices would be sold off to retailers, including convenience store chains such as Londis, but that a smaller Post Office franchise could be operated from some stores. It denied reports that a decision would soon be made by the state-owned group on whether to sell the entire Crown Office network. “This is a gradual review process, and has been ongoing for quite a while.”

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UK Royal Mail’s Quality of Service targets

Posted by | Aug 31, 2004 | |

Royal Mail announced today that it had failed all of its 15 service targets for the first quarter (April-June 2004). This follows the company’s failure to meet any of its targets during 2003-04. Postcomm is concerned, but not surprised at Royal Mail’s performance of 88.3% against a target of 92.5%. First class deliveries in the first quarter (Q1) were worse than Q4 last year (89.4%) and worse than the 2004 annual outturn (90.1%). We know that the way Royal Mail implemented elements of its renewal plan, which affected the company’s performance in the last quarter, persisted into the beginning of this year. The service to customers was not acceptable and Royal Mail has begun paying out compensation for last year. We are already investigating Royal Mail’s failure to meet its service targets during the previous 12 months. That investigation could result in a financial penalty. The investigation will also take account of these latest failure figures.

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UK Royal Mail misses service targets

Posted by | Aug 31, 2004 | |

The Royal Mail has failed to hit any of its 15 performance targets, but says the service is improving.

For the three months to June, just 88.3percent of first class letters were delivered the next day, against a target of 92.5percent.

Royal Mail blamed service changes introduced earlier this year for the poor service and said the situation had since improved.

In August, about 92percent of first class post was delivered on time.

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UK Royal Mails services improves after spring dip

Posted by | Aug 31, 2004 | |

Royal Mail said today that more than nine in ten First Class letters are now arriving the day after posting following a temporary dip in performance between April and June. Preliminary figures for August show First Class, next-day delivery performance is currently hitting around 92% – a major improvement of five percentage points above May, the period when there was the greatest level of operational change. “There is now real evidence the service is getting better,” said Royal Mail’s Chief Executive, Adam Crozier. “Clearly there were some problems in the spring but the service has improved, month-on-month, since May. We are now approaching our target level for First Class mail.”

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