Author: Archive

SmartMail’s 2003 business strategy results in growth

Posted by | Feb 4, 2004 | |

SmartMail Services has announced the success of its aggressive growth strategy during the 2003 calendar year. SmartMail acquired two companies, expanded its processing facilities to 17 SmartCenters and broadened its suite of delivery service offerings to include Flats, Catalogs, Bound Printed Matter, Media Mail and Parcels. “The SmartMail team had an outstanding year and accomplished several milestones,” says Matt Vettel, chairman of SmartMail and partner at Great Hill Partners. “By expanding our service offering and continuing our network build out, we met our overall strategic objective of strengthening our value proposition for our customers.”

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UPS Opens Supply Chain “Window” With Quantum View Manage

Posted by | Feb 4, 2004 | |

UPS have announced the launch of Quantum ViewSM Manage, a technology application that allows UPS small package shippers to more easily monitor package movements within their supply chains and use that information to improve service to their customers. Quantum View Manage is a Web-based application that allows shippers to view shipment information for multiple accounts without a tracking number – easily seeing when a package is processed, in transit or when it arrives – or if and why it is delayed.

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Financial direct mailers prefer mail

Posted by | Feb 4, 2004 | |

Mail is the preferred direct marketing medium to solicit orders and generate leads for financial services firms including banks, credit card and commodities/securities companies.

According to a just-released industry-specific Direct Marketing Association response rate survey, 71.5% use the medium.

E-mail, on the other hand, was used by only 31% of the marketers polled, while telemarketing is utilized by only 21.5%. Other media such as dimensional mail, inserts, freestanding inserts and print ads were measured in the DMA survey, but didn’t produce significant returns, either in response rates or the number of marketers using the media.

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La Poste increases no. of Point Poste outlets

Posted by | Feb 4, 2004 | |

According to Jean-Paul Bailly, chairman of La Poste, the French national postal services group is launching one of its new Point Poste outlets every day. Shop owners who choose to set up a Point Poste sign an agreement with La Poste which allows them to act as managing agents for courier services and parcel deliveries, and to offer cash withdrawals of up to 150 euros a week. For this they receive 130 euros a month, as well as commissions on the products sold. About 50 French departments now have about 150 Points Poste between them.

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Indian postal workers strike against privatisation in Kerala state

Posted by | Feb 4, 2004 | |

About 25,000 postal workers walked off the job in India’s southern Kerala state, demanding a stop to what they called the government’s privatisation efforts.

“We will all be jobless soon if the government privatizes postal services,” M. Krishnan, of the National Federation of Postal Employees, told The Associated Press.

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Postwatch proves UK Royal Mail final collection times are unreliable

Posted by | Feb 4, 2004 | |

Postwatch, the consumer watchdog for postal services, has published independent research, which shows that the final collection times shown on post boxes are unreliable. The watchdog wants the Regulator to amend Royal Mail’s licence to add a standard of service for timely collections.

Peter Carr, Chairman of Postwatch, commenting on the research findings said: ”Royal Mail should care that they are not providing information that their customers want. Removing the metal tabs system was an error. They should admit this and work on restoring them. Likewise the Royal Mail should own up to giving their customers unhelpful advice on the nearest later post box collection.”

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Royal Mail joins prestigious list of sponsors for World Mail Awards

Posted by | Feb 4, 2004 | |

Royal Mail have taken up the opportunity to sponsor a prestigious World Mail Award supporting this year’s programme to recognize and celebrate best practice within the global mail industry. The Security Award, which Royal Mail are sponsoring, is a late addition to the 9 other criteria: e-Commerce; Innovation; Enterprise; Customer Service; Marketing; Technology; Industry Leadership; Quality and; Transformation. Applications for the awards are open for another three weeks and can be made via the Mail Awards website www.mailawards.com. The Awards will be presented at a black tie gala dinner on 25th May, on the eve of the World Mail & Express Conference and Exhibition in Berlin. Winners will receive worldwide acclaim through Triangle’s media channels and external advertising.

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Comreg checks out Irish postal service

Posted by | Feb 4, 2004 | |

An Post’s quality of service is to be examined by Communications regulator ComReg. According to the regulator, single mail, ordinary letters posted by businesses and individuals, does not always get priority service despite accounting for over 50pc of AnPost’s domestic revenue.

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