Author: Archive

Royal Mail is making changes to the collection plates on its 116,000 pillar post boxes across the UK. Individual collection times are no longer displayed – only the last collection time of the day is given. Collections will be made throughout the day according to how much mail is put in the box and when it needs emptying. We understand the rationale behind not making collections at set times throughout the day. Because of improved sorting technology, Royal Mail tells us that letters collected at the end of the day are just as likely to get to their destination the next day as letters collected earlier. However, Royal Mail has also stopped using the little metal tabs, which used to indicate the next collection time, thereby letting customers know whether a particular collection had been made.

Executive Summary
INTRODUCTION
Background Objectives
Structure of report METHODOLOGY
FINDINGS Introduction
Awareness surveys: respondent profiles
Awareness of Redirections Service
Usage of Redirections Service
Cost of the Redirections Service
Satisfaction surveys: respondent profiles
Finding and applying for the Redirections Service
Satisfaction with Royal Mail’s promptness in setting up Redirections Service
Satisfaction that post had been successfully redirected to new address Satisfaction that post had been redirected for the correct length of time Satisfaction with amount of incorrect post received at new address
and renewal of Redirections Service
Value for money
Overall satisfaction with the Redirections Service
CONCLUSIONS
Awareness
Satisfaction
Appendix A: Questionnaires for Awareness Surveys
Appendix B: Questionnaires for Satisfaction Surveys
P:LibraryPostalPostwatch Redirection_report_feb_04.pdf