Royal Mail could lose even more business following the strike by postal workers, rivals warned. The organisation, which is already in financial trouble, said it could not yet put a cost on the strike but feared that it would run into tens of millions of pounds. Lost business could cost even more. “It is a sad fact of life, but we have lost the confidence of our customers,” a spokesman said.
Read MoreSingapore’s dominant postal services group, Singapore Post Ltd, has announced a 9.5% fall in second-quarter net profit at S$24.19 million from a year ago.
Last year’s net profit for the same quarter was S$26.75 million.
SingPost’s revenue fell 2.3% to S$89.2 million as international mail revenue dropped.
Read MoreQuality of service report by WIK for the EC covering member states and accession countries:
Austria, Belgium, Bulgaria, Cyprus, Azech Republic, Germany, Denmark, Estonia, Greece, Spain, France, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Finland, Slovenia, Slovakia, Turkey, UK
P:LIBRARYPostalEC Postal StudiesQofS Objectives, Performance & Measurement 03.pdf
Report for European Commission by WIK: Quality of Service Objectives, Performance & Measurement Appendices: member states, accession countries, stakeholders view:
Belgium, Denmark, France, Germany, Italy, Netherlands, Norway, Republic of Ireland, Spain, Sweden, UK, Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Greece, Iceland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovak Republic, Slovenia, Turkey
P:LIBRARYPostalEC Postal StudiesQofS appendices, members, accession & stakeholders views.pdf
Deutsche Post, the German postal service, is planning to expand its new ‘Packstation’ system, which involves a network of collection boxes for parcels, located in petrol stations and supermarkets. Recipients are informed by e-mail or text message when a parcel has arrived, and can collect their package at any time of the day or night using a customer number and a personal code. There are currently 75 of these boxes in Germany, and Deutsche Post is hoping to raise the number to 650 in 2004.
Read MoreTNT Express has announced a further expansion to its European Road Network (ERN). They are now offering a new daily service to Belgrade, Serbia which becomes the 32nd country to join the ERN. The route connects the Serbian capital to the other 31 countries and 522 depots in the ERN via major hubs in Vienna and Timisoara.
Read MoreSince 01 January 2004 all the post offices of the Russian regions will be united into one unitary enterprise “Pochta Rossii”. Igor Syrtsov, Director General of the Federal Unitary Enterprise “Pochta Rossii” made this statement in Nizhny Novgorod at the special conference on Friday. It should be noted that the following officials participated in the conference: Viktor ratnikov, Deputy RF President Plenipotentiary to the Volga district, Andre Melnikov, Director General of the Federal Unitary Enterprise “Pochta Rossii”, Directors of divisions and departments of “Pochta Rossii” Enterprise, etc.
Read MorePostwatch, the postal watchdog, has called on Royal Mail to improve its Mailsort services by giving at least 3 months’ notice of any contract changes, making sure that discounts are not unfairly withheld and ensuring any disputes with customers are openly resolved.
Peter Carr, Chairman of Postwatch, in support of the recommendations said,
“Within Royal Mail there is a growing awareness that customers must come first.
Unsympathetic responses to legitimate customer concerns should increasingly be a thing of the past.
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