Parcel service German-style: eliminating deliverymen
Germany’s postal service is gradually eliminating the deliverymen at its parcels service, announcing Tuesday it would set up 500 new automated locker rooms for do-it-yourself customers. Declaring a pilot project that began in January 2002 with 90 locker-rooms a success after 55,000 customers used the service, Deutsche Post said it would expand it from the Frankfurt and Dortmund areas to four other main urban areas. When a parcel has to be picked up, customers receive an SMS text on their mobile phone. They then drive over to the “parcel station”, insert a plastic card in a machine and enter a secret number. A box in the wall opens automatically. The parcel is inside.
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