Filling stations set to act as parcel hubs
Businesses and Internet and catalogue retailers are being targeted by Texaco, which claims its new RelayStar package pick-up and return is unique in European petrol retailing.
RelayStar is being used initially to get spare parts to field engineers. IBM has been trialling the system with 105 customer engineers in north London since April. They place orders for parts to be delivered to a nominated service station for collection the following day.
IBM claimed the service would help engineers increase their average number of customer calls from four to five per day because they will spend less time travelling.
