Author: Archive

Japan: Challenges and Reform

“Redefining the Post Business: Challenges and Reform Efforts by Japan Post,” by Katsuyuki Okada, Director-General, Postal Department, Postal Services Agency, Japan, is a presentation from Post-Expo 2001 in Geneva.

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Change at SAPO

“Underpinning Social Change,” by Maanda Manyatshe, CEO, South African Post Office (SAPO), was presented at Post-Expo 2001 in Geneva.

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Transformational Change

“Commercial Challenges – Cultural Changes,” by John Roberts, Chief Executive, Consignia, is a presentation from Post-Expo 2001 in Geneva. “Whether we like it or not, many Posts are now big business. Businesses with a social role of some kind, inherent in the Universal Service Obligation and uniform prices, but still big businesses. As such, they will face the commercial challenges of any big businesses and doubtless the responses will be similar, too. Many Governments, and customers, expect their Post to be more efficient, more productive, more responsive to their needs. The message to all of us who work in them has to be that monopoly is being replaced with customer choice. And the cultural challenge is to convince everyone involved that there is no more important task than retaining those customers,” Roberts says.

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Finnish Post launches free e-mail service

Oct 09, 2001 (NORDIC BUSINESS REPORT via COMTEX) — The Finnish Post has launched a scheme under which it aims to offer all Finns an e-mail address at the service channel Netpost.

The Post has pointed out that the e-mail service is more ‘secure’ than other free providers as the customers have to register as users of the electronic service channel and show proof their identity.

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John Lewis pumps millions into Web unit

Department store hopes to attract younger, trendier clientele with expanded online services. In a move reminiscent of the go-go days of e-commerce, department store John Lewis Partnership has allocated £30m-£40m for a new Internet and catalogue business, the company has said.

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