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DHL new express service begins in the Caribbean and Bermuda

DHL launched its new express delivery, time definite service in five countries in the region: DHL Express 10:30 am for deliveries to the United States.

Caribbean customers can now enjoy the assurance and security of knowing delivery times while experiencing the added comforts of a money back guarantee, said DHL, one of the world’s leading express services and logistics companies.

The new morning express delivery service addresses the needs of customers that require time definite deliveries, giving them the option of when and at what time they wish their time-sensitive materials to arrive at their destination, DHL added.

This new offering is available to customers and companies that ship to key business centres in the United States from Bahamas, Bermuda, Cayman Islands, Dominican Republic, Haiti and Jamaica.

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FedEx scrapping four flights a week from Manchester to US

FedEx is cutting services from Manchester Airport just a year after its widely-publicised introduction.

Four direct flights a week between FedEx’s super hub in Memphis and Manchester on a wide-bodied Boeing MD 11 aircraft are to be scrapped and replaced with feeder flights to Stansted on a much smaller ATR 72 aircraft.

Last year, the company took out advertisements at poster sites and in the business press with the strapline “From the M66 to Route 66 by 10.30 next day”, but the changes to the service mean that businesses in Manchester will no longer benefit from next-day deliveries of larger freight goods to the US.

Services for smaller packages, under 68 kilos, will not be affected by the changes but some customers in the Manchester area may have earlier cut off times to deliver their packages to FedEx depots.

FedEx said none of its 84 employees in Greater Manchester would be losing their jobs as a result of the shake-up, but two workers at the airport were being relocated to the Manchester depot.

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Post Office launches new cash ISA offering 6.25 pct (UK)

The Post Office has extended its savings range by launching cash ISA paying a leading rate of 6.25 per cent.

The Post Office Cash ISA is ideal for savers looking for a highly competitive return on their savings and who want to take advantage of their annual tax-free allowance. It guarantees to track changes in the Bank of England base rate until 1st January 2010 and the rate will never be more than 1 per cent below base rate, meaning investors who stay with the Post Office over the long term will not be penalised.

Post Office is also offering customers the Post Office Investment ISA, which invests customers’ money in the FI Post Office Cautious Managed Investment Fund. The fund aims to provide medium to long-term capital growth by investing in a range of Norwich Union funds.

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DHL's expanded Central Asia Hub in Hong Kong

Situated at the Hong Kong International Airport, the expanded CAH is one of the main intercontinental hubs in DHL Express’ global air network, connecting the Asia Pacific region with the other regions in the world. It will also serve as one of the main Asian bases for DHL’s airline partners Polar Air and AeroLogic who will operate growing transpacific and Euro-Asian trade lanes from October this year and spring 2009 respectively.

The CAH in Hong Kong is DHL Express’ main regional hub in Asia Pacific. It serves as one of the region’s main gateways to China and as a catchment area for the Pearl River Delta area, one of China’s main manufacturing bases. CAH is also the home base for Air Hong Kong, our JV with Cathay Pacific.

Dan McHugh, CEO, DHL Express Asia Pacific said that at present, over 60 per cent of express cargo processed by the Central Asia Hub is intra-Asia Pacific shipments and the figure is expected to continue growing alongside rising intra-regional trade.

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Canada Post makes submission to Strategic Review panel – Reinforces service commitment to Canadians

Canada Post has delivered its submission to the Strategic Review Panel. The submission highlights the company’s achievements and challenges, and makes recommendations that will allow Canada Post to fulfill its enduring service promise to Canadians and meet its requirement to be financially self-sustainable.
The Honourable Lawrence Cannon, Minister of Transport, Infrastructure and Communities, and Minister responsible for Canada Post, announced the strategic review of Canada Post last April, noting that the panel would be guided by established terms of reference, to ensure Canada Post has the right tools and means to fulfill its mandate in the future.
“We recognize the importance of maintaining and improving our service to Canadians”, said Mr. Marc Courtois, Chairman of Canada Post’s Board of Directors. “We value our presence in all communities across the country, both rural and urban, and our proud record of not being a burden on taxpayers for the last 13 years”.
The review comes at an appropriate time for the company. Canada Post has embarked on a major revitalization project, which will see it invest approximately CAD 2.5B in the coming years to modernize its infrastructure and technology. Once complete, it will help to deliver enhanced services to customers more effectively while improving conditions for employees.
“Canada Post remains committed to continuing to meet the evolving needs of our customers”, said Moya Greene, Canada Post’s president and CEO. “But the competitive landscape that we deal with requires innovation to respond to higher customer expectations. Canada Post requires timely capital renewal if we are to remain relevant and to be the service provider of choice in what is increasingly a technology-driven business”.

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Royal Mail TV ads to showcase business service record (UK)

Royal Mail is to unveil a multi-million-pound ad campaign in an attempt to fend off competition from rivals.

The marketing drive, which is called ‘Partners for Growth’ and showcases how Royal Mail has helped business customers, breaks in October across TV, digital and press.
The ads will explain how businesses such as gift provider Hotel Chocolat and online lingerie retailer Figleaves.com have successfully used the mailer’s services.

Royal Mail will also flag up a dedicated area of its website, which will provide a series of case studies on its clients.

Royal Mail hopes the campaign, created by Abbott Mead Vickers BBDO, will also raise staff morale by proving its business model has a future.

Royal Mail has largely abandoned broad ad campaigns targeting consumers, a strategy it used throughout the 80s and 90s, because 90 pct of its revenue now comes from businesses.

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Ethiopian post office to sign deal with international carriers

As part of a reform program, the Ethiopian Postal Service (EPS) office is set to sign agreements with international carriers, with the view of boosting the postal services, the Ministry of Transport and Communications (MoTC) of Ethiopia disclosed.

Junedi Sado, Minister of Transport and Communication told journalists on September 1, 2008 that the Postal Service has been undergoing the implementation phase of a Business Process Re-engineering (BPR) in collaboration with the Ethiopian Civil Service Agency for the last nine months.

A source from the Ministry told Capital that working agreement will be signed with international carriers, including DHL, UPS and other big firms in the industry to share destinations for delivery of packages; however the agreement date is still unknown.

Even if EPS is yet to feel the impact of e-mail and other advanced communication technologies on revenue, a study conducted by foreign consultants shows that EPS can no longer sustain itself in the market if not engaged in the financial markets as other national postal enterprises do.

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Royal Mail puts brands into consumers hands through innovative new channel (UK)

Royal Mail is continuing its drive to deliver innovation in marketing by launching a new advertising and communications solution named Matter, which literally puts brands into consumer’s hands.

Matter is a box that fits the standard dimensions of a UK household letterbox, containing a range of physical brand representations enabling advertisers to get their products and services into the homes of their target customers.

And Matter has already received the endorsement of consumers – with more than 30,000 people registered to receive a box of brands after a test mailing created a storm of interest, featuring on more than 100 blogs and websites, as well as YouTube.

Royal Mail, which developed the solution in an exclusive partnership with Matter Media Limited, is now talking to advertisers keen to be involved in the next Matter mailing scheduled for October.

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