UK Post Office pilots new customer flow systems
The Post Office is to benefit from valuable management information acquired by piloting new customer flow management (CFM) systems from Qmatic to help improve customer service.
Read MoreAuthor: Archive
Protected: Japan Post Bank 2011 Annual Report extract
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Read MoreSwiss Post at the Physical and Digital Interface
This is an interview with Swiss Post’s CEO, Jurg Bucher, taken from the March 2012 issue of Triangle’s quarterly Mail and Express Review. It includes coverage of the retail network – its development and services offered to retail customers.
Read MoreAl Ain utility bills payable at Emirates post offices
Emirates Post Group has announced the launch of the service of paying water and electricity bills and reconnection fees of Al Ain Distribution at any of the post offices across the UAE.
Read MoreProtected: EuroGiro Newsletter February 2012 (Issue 01)
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Read MoreAnn Nevinson: Choice and convenience for consumers contributes to the bottom line
These last few weeks, I can’t help but notice that the role and importance of the consumer is becoming more overtly discussed in the debates and initiatives emerging amongst providers of postal access worldwide. So, although our thoughts and views around customer access often range well outside the physical posting provision, carriage, delivery and collection of mail pieces, on this occasion I am looking at one of a few slants related to consumer convenience.
Read MoreProtected: Revisiting the European USO: The Operator‘s Perspective
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Read MoreProtected: UPU – Measuring postal e-services development: an industry perspective
There is no excerpt because this is a protected post.
Read MoreMER Magazine
The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.