Year: 2001

Report blasts (US) Postal Service

A coalition of mass mailers on Monday issued a blistering report on U.S. Postal Service productivity, criticizing the agency for driving up stamp prices with shoddy management practices. The Mailers Council, a group of businesses and organizations that accounts for 70% of the nation’s mail volume, based the report on data collected from the first quarter of 2001

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Profile: Europa European Express

We’re an express operator with a freight forwarding ability,” says Malcolm Smith, MD of
Europa Worldwide Services. It is a potent combination which saw turnover grow by 6% to œ52m (E58.8) last year. And the judges in the IFW Freighting Industry Awards 2001 were sufficiently impressed by some of the recent initiatives going on across Europa to give the
company the Express Operator of the Year title a couple of months ago. Subject of a management buyout last year, Europa was launched back in 1975. Its strength was road
distribution until the early 1990s and, although its sea and air freight departments are growing fast, this remains the linchpin of the operation. Of 6,000 international shipments made per week, 5,000 are by road.

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Missing without trace – Phantom Mailings

AS ENTIRE mailings go missing, postai operators stand accused of widespread failure to deliver international direct mail.

In Berne to speak to the Universal Postal Union, leading list broker James Thornton hit out at those postal services known to be giving international mailers a raw deal. “Testing over the last twelve months has indicated that some authorities are just not doing their job adequately – particularly where Surface Air Lift is used:’ he said.”The bottom line is that you get an immediate lift in response by mailing first-class. There is something seriously wrong and we are going to have to do something. It is a very big problem if direct mail that mailers are paying for doesn’t get to its destination.

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Article: Who will be handling your mail in 2003?

THERE WAS a time when dealing with the post in the UK was a simple affair.
There were few competitors, few options, limited customer service and you paid the asking rate because not many of us had the knowledge to do otherwise.
With the appointment of the new industry regulator, Postcomm, bringing with it new licensing regulation and impartial marketplace development, the mail delivery industry stands on the brink of change not seen since the introduction of Oftel in 1984. I am sure there are few people who would not agree that in the other utilities choice has improved. Nowadays you can buy your electricity from the gas board, your phone calls from the electricity board and postage through the Internet. Customer service has come on in leaps and bounds and in real terms prices have reduced. I use the term other because in reality the postal service is another utility which we use like a light switch. Nobody thinks twice about whether a light comes on at the press of a button. How many ever consider the intricacies of a postal service? The forthcoming deregulation of the UK postal market will change all this. People will wake up to the potential of choice and we can look forward to an era when nothing will stay quite the same.

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