Year: 2003

14.10 Examining the future shape and sustainability of the Post Office network

Three years on from the PIU report – have we progressed?

Short-termism: is the government bolstering an uneconomic network?

Assessing the effectiveness of the Post Office Card Account

A wider financial services offering: the Post Office as the ‘easyJet of Banking’?

Partnering with the private sector to exploit commercial opportunities

A social obligation for a commercial enterprise – should the Post Office network remain within the group?

Exploring the potential for satellite and mobile branches

Colin Baker, General Secretary, National Federation of SubPostmasters

12.15 Becoming a revolutionary post

The future scope and changing role of national posts

How must internal structures be adapted to meet new market pressures?

Achieving profitability through integration and cross-selling

How can we combat electronic substitution and declining mail volumes?

Becoming a global leader in the wider communications market

Is privatisation of national posts inevitable and desirable?

Alan Goddard, Managing Director, Deutsche Post Global Mail (UK) Ltd

11.45 The customer’s view

How are the needs and demands of customers changing?

Delivering benefit and added-value to businesses

Choosing a postal operator: how important is brand?

Assessing the impact of postal competition

David Segal, Circulation and Marketing Director, Emap Communications Ltd

09.55 The importance of access in facilitating competition

Guy Buswell, Managing Director, UK Mail, Business Post Ltd

10.15 Promoting change and efficiency in the postal market

Billy Hayes, General Secretary, Communication Workers Union

09.10 Keynote Opening Address
Spearheading modernisation – from crisis to recovery and beyond

Implementing a corporate turnaround programme: key challenges for the future

Delivering cultural change: developing a commercial mentality

An opening market: how is Royal Mail responding?

Kevin Williams, Managing Director, International and Member of the Royal Mail Group Board, Royal Mail Group plc

09.35 The regulator’s vision for the future

Graham Corbett CBE, Chairman, Postal Services Commission, Postcomm