UK Postcomm proposes new codes of practice for a competitive market
Postcomm today began consulting on a number of measures to ensure the fully competitive multi-operator postal market, which comes into effect next January, will operate smoothly and efficiently. Postcomm’s proposals involve all licensed operators meeting common standards to safeguard the mail in their charge from theft, damage or interference. Separately, Postcomm is proposing common operating procedures to ensure such things as letters marked “return to sender” and customer service enquiries are handled by the appropriate operator.
Nigel Stapleton, chairman of Postcomm said: “Customer confidence is an essential pre-requisite for a competitive postal market. In preparation for full market opening Postcomm is today issuing two consultation documents – on mail integrity and on common operating procedures — which we believe will secure that confidence.”
