Postal Sector 2007
Postal Sector 2007
Read MoreLa Poste has just published the results concerning the quality of the universal postal service for 2007 on its website.
The main findings pertain to:
– routing times for the principle postal services (First Class items, Colissimo counter services, international mail, etc.);
– accessibility to postal items at collection and pick-up outlets;
– the number of complaints filed, and the manner in which they were processed.
These indicators have been the focus of work performed jointly by La Poste and ARCEP since 2006. They are based in particular on a public consultation launched by the Authority in 2007 concerning user demands for information on the quality of the universal postal service. This consultation helped reveal that a need for new indicators was emerging: high expectations of information on registered mail items and on Colissimo counter services, and the publication of information on the transport of periodicals.
Several new universal postal service indicators were added last year:
– on the number of letter boxes and their location, based on last collection time;
– on delivery timeframes for periodicals;
– and on consumer satisfaction with the speed and efficiency with which La Poste processes complaints.
The major competitor to La Poste in the French addressed mail market has closed down its business, leaving the country heading for full liberalisation in 2011 without any real competition, according to the national postal regulator.
Adrexo Mail, part of the Spir Communication publishing group, effectively stopped operating in most French cities on March 31, the regional newspaper Sud Ouest reported. In February Spir had announced it would shut down the company “over the next few months” due to a combination of losses, a difficult operating environment and the delay in postal liberalisation from 2009 until 2011.
The mail company, set up in 2006 with the aim of becoming the top private competitor to La Poste, made an operating loss of EUR 18 million in 2007. Spir’s overall addressed distribution business, incorporating Adrexo Mail and the small B2C parcels company Distrihome, made a combined operating loss of EUR 16.4 million last year on revenues of EUR 59.1 million. In contrast, the long-established Adrexo unaddressed mail distribution business made an operating profit of EUR 25 million on revenues of EUR 244.5 million last year.
During 2006 and 2007, Adrexo Mail set up addressed mail distribution networks in several key French regions, including Paris, Lille, Lyon, Marseille and Toulouse. It had been planning to extend its network to other urban areas including Bordeaux, Nantes, Côte d’Azur and Alsace during 2008.
The effectively liberalised segment of the French addressed mail market open to real competition was narrow, and mainly comprised business mail over 50g for delivery in urban areas. ARCEP estimated that competitors needed a 20 pct market share in this narrow segment in order to cover just their delivery costs, Champsaur said. “Most probably, alternative operators cannot find sufficient volumes to achieve economies of scale necessary to compete with the USO provider.”
Read MoreWe are now 10 years after the first European postal directive and 2 years after the creation of an independent regulator in France, and there seems to be clear evidence that competition in the French postal market remains negligible.
An overview of the European scene reveals that the move towards competition is generally slow and painful. I observe however with concern that the gap widens between the situation in several other European countries and in the French market, which remains particularly static.
“Progressive market opening” was meant to facilitate business adaptation and to avoid disruptive changes in the market structure. It is crucial that the short time (three years) from now on to 2011 is used to: 1° favour the emergence of competitors 2° and at the same time, drive the adaptation of the incumbent.
1/First, I would like to remind the objectives of the postal market liberalization
Two questions:
– What is the ultimate goal of this policy ?
– How can we guarantee an effective and accessible mail service in this context?
Objectives :
At the very origin of the liberalization process, in the eighties, one finds basically a critical view on the quality and effectiveness of postal services in Europe. Policy makers pushed for the realization of a European single market in order to boost productivity and innovation.
Economic effectiveness is the principal motivation for postal markets opening. This motivation was stronger for the liberalization of the telecommunications sector, where the abolition of monopolies also resulted from intense technological innovation which, at the same time, justified and facilitated the opening to competition. Opening the postal markets to competition was primarily seen as a way to reduce the imperfections which the economic theory associates with a monopoly. In the French case, an official report by senator Larcher in 1997 perfectly illustrated these imperfections :
– Rather vague obligations on the incumbent, whose cost and financing were all but transparent ;
– Tariffs unrelated to costs, leading to potential waste of resources;
– No incentives to economic efficiency, resulting in outdated industrial processes ;
– And finally, poor quality performances.
Theoretically, efficiency could also be obtained by the way of efficient regulatory pressure on the monopoly USO supplier. This is the American model of a USPS under tight control of the “postal rate commission”. However, accommodating this model in Europe seemed difficult. For example, USPS is a company whose activity is almost entirely restricted to the monopoly segment. On the contrary, European operators have grown into diversified companies, in which the regulated activity coexists with other commercial operations of all sorts (notably banking services).
Regulating a monopoly is difficult in this context, and I shall add, but it is a personal comment that market pressures will generally prove, in the long run, to be more effective than the pressures from the regulator.
My following point is related to the links between competition and the universal service obligation and its financing
Market liberalization, is also politically justified by the argument that USO are sustainable in a competitive context. This subject was at the center of the last year’s European negotiations and I’d like to elaborate a little more on it.
We can observe that approximately half of the postal market is “captive”: it consists of “single piece mail” traffic, which is hardly affected by competition. Single piece mail is expensive to collect and to process industrially. The challenge for the USO operator is to obtain costcovering tariffs for this traffic; these tariffs can remain geographically averaged, because single piece mail will remain out of reach for competitors (it is not a contestable market). If the USO operator is able to rebalance his tariffs in order to recover its costs, it can then provide t
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