The Reserve Bank of India brake on Western Union growth
The Reserve Bank of India (RBI) has asked international money transfer agent Western Union Co. Ltd to stop expanding its network in India till it receives “further instructions” from the central bank, which also doubles up as the regulator of the banking and foreign exchange business. The company operates in India through a network of principal agents and sub-agents.
A government official, who did not wish to be identified, said the central bank found that Western Union Services India Pvt. Ltd (Wusi) was deviating from what it is actually allowed to do in India. The official declined to specify what these activities were.
In a letter dated 5 September, a copy of which is available with Mint, RBI has prohibited “Indian agents of Western Union Financial Services Inc., USA/Western Union Network (Ireland) Ltd” from expanding their wire transfer business in India through sub-agents. The letter does not mention any violations of service terms, and adds that “MTSS (money transfer service scheme) guidelines are being comprehensively reviewed in consultation with the government”, and that the bank expected to be able to issue the revised guidelines “shortly”.
But the letter adds that “any breach of these instructions” on not expanding the network “will be viewed seriously and render (the) agency permission liable for cancellation.”
A Wusi executive confirmed that RBI sent a letter but not to the company. “Some of our sub-agents have received the letter, not us,” said the executive, who did not wish to be identified. Wusi has 11 principal agents in the country, who have appointed sub-agents. The official said Wusi will not be directly liable for the functioning of sub-agents, who run over 45,000 outlets in India.
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