Tag: Australia Post

Australia Post: Quarter Delivery Results

Posted by | Aug 16, 2007 | |

Australia Post has again exceeded its delivery standard according to the most recent review, independently audited by Deloitte Touche Tohmatsu.
Across Australia for the quarter ended June 2007, 96.5 percent of domestic letters were delivered early or on time, and 99.0 percent within one day of Australia Post’s customer service standard.
According to Australia Post’s customer service standard, 94 percent of domestic mail must be delivered within specific time periods. For example: For standard size letters placed in a post box before 6pm, Australia Post undertakes to deliver that letter within the same metropolitan area by the next business day.
Across Australia, delivery targets were exceeded in every state. Tasmania was again the strongest performer with 98.0 percent, followed very closely by the Australian Capital Territory 97.2 pct and Queensland 97.0 pct. The national average was 95.8 per cent.

To ascertain whether Australia Post is meeting its delivery targets, the ‘travel’ of domestic letters is monitored using radio frequency identification technology and a network of more than 2,000 members of the public across Australia. The results are independently audited by Deloitte Touche Tohmatsu.
“We continue to see gains from our investments both in technology and our people. These results demonstrate a real team effort at Australia Post and are something that the Australian public can be proud of,” said spokesperson Melanie Powell.
“This quarter’s strong results reconfirm that Australia Post is amongst the best postal services in the world this is a credit to our thirty five thousand employees across the country,” she said.

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The Postal Market 2010 and Beyond – Emerging

Posted by | Aug 1, 2007 | |

Postcomm’s Strategy ReviewA summary of emerging themes from Postcomm’s Strategy Review
In August 2006 Postcomm published a Strategy Review document for consultation. The review looked at whether we needed to alter our regulatory policies so we can continue to protect mail users in the future – from 2010 and beyond – and yet allow mail operators the flexibility to adapt to changes in the market.

This document briefly summarises emerging themes in the responses we received to that Strategy Review document.

Full document – Postcomm’s Strategy Review. The postal market 2010 and beyond: Emerging Themes (pdf, 429KB)
What respondents told us
Royal Mail said the current regulatory framework is no longer fit for purpose and is subjecting the company to serious financial pressure. It said Postcomm should allow Royal Mail to compete in the business market without any restrictions and limit regulatory interventions to stamped mail.
Royal Mail’s competitors pointed out that Royal Mail, which is focusing hard on retaining every item of mail, enjoys the advantages of economies of scale and the unique privilege of VAT exemption. They questioned whether our current regulatory tools are sufficient to deal with Royal Mail’s market dominance.
Postcomm’s main conclusions in the emerging themes document, on which we are seeking feedback, are:

Customers are benefiting from competition. However, Royal Mail is finding the impact of competition and of new media very difficult to cope with, in part because of its slow progress in improving efficiency and in developing new services. The universal service (USO) remains profitable and is being provided to a very high quality of service.
More innovation is needed in order to exploit the changing mail market. Mail operators in the UK are not fully grasping the opportunities – or facing up to the challenges – of new communications media to the extent that some of their European and North American counterparts are. Mail has some important characteristics, such as personalisation and hand delivery, which valuably differentiate it in a digital world. If operators focus on how their mail products can add value for users, there is no reason to accept the prospect of a contracting mail market.
Postcomm reaffirms its aim to move to less detailed regulation. If Royal Mail can improve its cost transparency and respond better to the changing market, Postcomm should be able to scale back the regulatory regime from 2010 onwards.
The universal service will be secured in a changing mail market. Postcomm is responding to Royal Mail’s request to remove business products from the universal service and, in doing so, it wants to promote a wider debate as to how the scope and specification of the USO should adapt to changing social, economic and technological conditions. However, the basic right to post a stamped letter anywhere in the UK for the same price will remain at the centre of the universal service.

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Australian government could raise AUD 7 bln via post office sale

Posted by | Jun 4, 2007 | |

The Australian government could raise up to AUD 7 billion through the sale of Australia Post, and there is a solid case for a disposal, CommSec chief equities economist Craig James said Monday.

“Australia Post is the last major commercial business remaining in government hands,” James said in a research report. “But with the monopoly letter delivery agency increasingly relying on other services such as promotional mail and parcel handling to boost revenue, the relevance of government ownership is continuing to diminish,” he said.

Based on Australia Post’s net profit of AUD 367.9 million for the 2005-2006 financial year, James expects Canberra could reap AUD 5 billion-AUD 7 billion from a sale.

“In turn, a privatized Australia Post could utilize the additional capital into developing a globally-competitive parcels and logistics business – a business that will prove valuable in boosting productivity and efficiency across corporate Australia,” James said.

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Australia Post to trial two new Hino hybrid vehicles

Posted by | May 21, 2007 | |

Australia Post has become the first customer in Australia to take delivery of a new hybrid truck which has the potential to reduce the environmental impact of its sizeable fleet.

The Minister for Communications, Information Technology and the Arts, Senator Helen Coonan, accepted the new truck’s keys from its manufacturer, Hino Australia, on behalf of the corporation.

According to Coonan, the vehicle – which combines a diesel engine with hybrid technology – has great potential for Australia Post’s operations.

Australia Post is trialling two of these vehicles to transfer mail from inner-city lodgment areas back to its sorting facilities throughout Sydney.

The vehicles are ideally suited to urban stop-start operations, where constant use is made of the electric motor. They are also particularly useful to Australia Post in the city because they can access areas with underground docks that have height and width restrictions.

Steve Lotter, Hino Australia’s Chief Operating Officer, says Australia Post’s decision to take the hybrid is consistent with global experience in which leading postal services can readily recognise the potential of the hybrid system.

Lotter says that over the past two decades the motoring industry has introduced important breakthroughs, such as airbags and anti-lock brakes. Each started in a small way, but were soon taken up by the majority of manufacturers until they became universal and low-cost through economies of scale.

The Australia Post fleet travels a distance of approximately 173 million kilometres every year in delivering around 21 million items of mail each working day to over 10 million delivery points all over Australia.

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Latest mail on post box

Posted by | May 8, 2007 | |

AN AUSTRALIA Post policy of keeping post boxes at least 2km apart is unfair to Casey’s older residents, says Narre Warren North state Labor MP Luke Donnellan.

Casey Council lobbied Australia Post on behalf of Narre Warren North residents who wanted a post box on Drysdale Ave. The nearest post box is more than 1.5km away.

But last week the city released a letter it received from the national postal service stating it had no intention of installing a post box at the Heathdale estate site.

Mr Donnellan said the news would be a blow for older residents.

“Post boxes are particularly important for older residents in danger of feeling isolated,” he said. “It allows them to stay in touch with friends and relatives.”

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