Tag: Canada

New Ombudsman appointed at Canada Post

Posted by | Jul 21, 2008 | |

Marc Courtois, Chairman of the Board of Directors of Canada Post is pleased to announce the appointment of Ms. Nicole Goodfellow as Ombudsman effective July 14, 2008 for a term of three years.

At the time of her appointment, Ms. Goodfellow was General Manager, Human Performance Excellence at Canada Post. Throughout her 30-year career with Canada Post, she has acquired extensive knowledge and leadership experience, at Head Office and in the field, primarily in Human Resources, Operations and Customer Service. Ms. Goodfellow holds a Masters Degree in Business Administration from the University of Western Ontario and Bachelor of Arts degrees in both Linguistics and Slavic Studies from Ottawa University. Amongst her many interests, she takes great pride in supporting under-privileged primary school children in Nairobi, Kenya. For the past 5 years, she has also been Canada Post’s representative on the Board of Directors for the Canadian Council for Aboriginal Business.

Ms. Goodfellow replaces Michel Tremblay who was the Ombudsman for Canada Post from September 1, 2002 until his retirement on March 31, 2008.

The Office of the Ombudsman was created in 1997 to safeguard customer interests by assisting with the resolution of customer service complaints and operates at arms-length from Canada Post.

For more information, customers can reach the Ombudsman’s website at http://www.ombudsman.postescanadapost.ca/

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Canada Post gets new marketing leader

Posted by | Jul 10, 2008 | |

Canada Post has appointed Stewart Bacon as its first chief sales and marketing officer.

The new role is a “statement about the importance of customers and serving customers” and was created to help ensure that customer relations are properly managed, said Bacon.

Canada Post employs approximately 70,000, 90 pct of which are involved in mail delivery, and “in the minds of many employees, the customer was not front and centre,” said Bacon, who adds that this is a problem Canada Post is attempting to rectify.

Bacon hopes to increase the relevance of “our postal business to both businesses and consumers,” and to make sure “people continue to think that getting mail delivered to you is the best way to get communications.”

Bacon will oversee approximately 1,400 employees in the customer service department, billing and accounts receivable, sales department and call centres in Winnipeg, Ottawa and Fredericton. He will report to Canada Post president and CEO, Moya Greene.

Bacon worked in sales and marketing at IBM and Philips Electronics in Montreal, before joining Canada Post as regional vice-president in 1994.

Last week, VANOC and Canada Post also announced that Canada Post has been named an official supplier for the Vancouver 2010 Olympic and Paralympic Winter Games.

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4th International Award for Customer Value Management

Posted by | Jul 4, 2008 | |

Colleagues and Friends,

I am thrilled and proud to announce another great achievement for Canada Post’s Customer Value Management (CVM) team. On June 30th, we were awarded an International Business Award (sponsored by Dow Jones) in the category of Customer Service – CVM’s 4th international award since 2007.

The International Business Awards are the only global, all-encompassing business awards program honouring great performances in business. Nicknamed the Stevie for the Greek work “crowned,” the award will be presented to winners at a gala dinner on Monday, September 8 in the Shelbourne Hotel in Dublin, Ireland.

Recipients of the International Business Awards were selected from more than 1,700 entries received from organizations and individuals in more than 30 countries. Other finalists in our category include British Telecom Global Services, John Hancock Signature Services, Epicor Software, the Prudential, and Marriott Vacation Club International.

This recent award is further recognition that the Customer Value Management program at Canada Post is a recognized best practice and showcases our ability to compete against well-recognized multi-national organizations world-wide.

To those who have made a contribution, supported, or have expressed interest in this important initiative, my sincere thanks.

Janet LeBlanc
Director, Customer Value Management

Canada Post
N0280-2701 Riverside Drive, Ottawa K1A 0B1
Tel: (613) 734-6780
Fax: (613) 734-4392
email: [email protected]

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New owners at the helm of the UPS Store Canadian Network

Posted by | Jul 2, 2008 | |

MBEC Communications Inc. (MBEC), the privately held Canadian company that owns The UPS Store and Mail Boxes Etc. master license in Canada, announced new owners of the company. David Druker, who has been a centre owner and area franchisee in Quebec since 2005, and Larry Plotnick, a seasoned business executive, have acquired the company. This comes as Ralph Askar announces his move into semi-retirement and away from his current role as president and chief executive officer and major shareholder of The UPS Store and Mail Boxes Etc. franchise network in Canada.
“Over the past 10 years,” notes Plotnick, “The UPS Store and Mail Boxes Etc. network has doubled its footprint in Canada, growing to over 330 franchises and truly becoming the leader of our industry. Over the coming decade we are committed to continuing our growth. We believe very strongly in the company and the role The UPS Store brand plays within the small-business market.”
The UPS Store and Mail Boxes Etc. is Canada’s largest franchise network of business service centres in addition to being recognized as the country’s largest chain of franchised print and document centres. The network has been ranked in Entrepreneur magazine’s “Franchise 500” as the number one franchise opportunity in the business services category for 18 consecutive years.
“Our focus and our business strategy will not change,” states Druker, “We will continue to cater to the small and medium-size business sector, adapting our products and services to their changing needs, while at the same time looking at traditional and non-traditional venues such as airports, university campuses and hotels for our expansion. We are also convinced that using our centres as mini-offices for corporate sales reps, and as distribution hubs for many e-commerce and catalogue companies, has strong appeal for larger, national clients.”

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Canada Post Proposed Changes Impact eBay Media Sellers

Posted by | Jun 30, 2008 | |

eBay Canada posted an announcement to let sellers know about proposed new specifications and pricing for Oversize Lettermail from Canada Post. The changes could spell significantly higher costs for media sellers and others who ship within Canada.

The Canadian postal service is proposing significant price increase for “Irregular” Oversize Lettermail, a new designation for items that are thick and rigid, or thick and have box-like edges. The effective date of the proposed changes is January 12, 2009. Items that would be defined as Irregular Oversize Lettermail include media discs sent in standard CD, DVD or Blu-ray cases; hard cover books; or trading cards in protective plastic casings.

The proposal would split existing Oversize Lettermail into two categories. “Regular” Oversize Lettermail items would include items that are between 0.18 mm and 10 mm thick, regardless of flexibility; and items that are between 10 mm and 20 mm thick that meet the new flexibility requirement and do not have box-like edges. “Irregular” Oversize Lettermail items would include items that are between 10 mm and 20 mm thick that do not meet the new flexibility requirement and/or have box-like edges. All other existing specifications for oversize mail – including the maximum size and weight – will remain the same.

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