Tag: Courier/Express/Parcels

Senior Customer Service Executive joins DHL Express (U.S)

Posted by | Apr 16, 2008 | |

DHL announced the appointment of Lisa Shardon as Vice President of Customer Relations for DHL Express USA. Shardon started her responsibilities with DHL late last year, and as head of DHL’s Customer Care group is accountable for enhancing overall customer satisfaction, managing the company’s customer care centers and driving improvement across DHL’s customer interaction channels. Shardon reports to Manny Fernandez, executive vice president of customer experience, DHL Express USA.

DHL is engaged in a comprehensive global effort to enhance all aspects of the customer experience, with a particular focus on key customer points of contact and is implementing cross functional initiatives to ensure a superior experience at every critical customer touch-point. Among other responsibilities, Shardon is helping to advance DHL’s online and offline service channels.

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TNT unions to strike next week over labour talks

Posted by | Apr 16, 2008 | |

Trade unions at TNT NV will step up the pressure on the Dutch mail company with one-day strikes next week to back their demand for a 3.5 percent wage rise, a union leader said.

“Workers in The Hague will go on strike on Wednesday and workers in Amsterdam on Friday,” union director Anneke Stevens told Reuters.

She said this will be followed by industrial action in the different areas, culminating in a countrywide strike on May 27.

TNT, Europe’s second-largest mail company, said its workers are paid 20 to 25 percent more than market rates and has offered a 1.5 percent wage increase retroactive to April 1.

It had originally sought a pay freeze, seeking to cut costs and compete better with rivals. It is targeting cost savings of 395 million euros (USD 625.3 million) between 2007 and 2015. TNT also proposed a 1.5 percent rise on Jan. 1, 2009, conditional on changing employment conditions.

The company, which is expected to lose its monopoly in the domestic market this year, has said that without changes to employment terms, it may have to cut up to 11,000 from its Dutch workforce of 59,000.

TNT, which has steadily lost market share to rivals Sandd and Deutsche Post’s Selekt Mail, earlier on Wednesday urged unions to continue labour talks. Unions had set an April 16 deadline for the company to meet their demands.

It said the issue was not the salary levels but rather clarity on a future collective labour agreement that is in line with the market.

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DHL opens a new office in Murmansk

Posted by | Apr 16, 2008 | |

On the 6th of April DHL is opening its new office in Murmansk. The North-West of Russia occupies a special position on the country both in terms of economics and geography, representing a major point of interest for DHL to further develop its infrastructure. The opening of the new office will allow DHL to lay a strong foundation for the further improvement in the company’ s level of service to meet the increasing demand of customers in the Murmansk area.

Within the past few years, the North-West region has enjoyed extensive growth in shipment volumes. The number of customers has also increased. ‘The business situation in Murmansk and the Murmansk region requires us to provide the highest level of service’, says Daniel Kearvell, Area Manager DHL West Russia. ‘We opened our first office in Murmansk in 1996. Since that time our volumes have increased several times and we saw the necessity to open a new, modern office in Murmansk that could reflect our passion for quality and service excellence’.

The new office is equipped with a modern multi-channel telephone station that allows DHL customer service agents to answer all incoming customer enquiries with a 100 pct service level. An increased number of courier routes have made it possible to add an extra flight to Moscow and to serve various remote destinations in the Murmansk regions with DHL’s own resources.

DHL customers in Murmansk can take advantage of International and Domestic Time Definite and Day Definite deliveries across Russia and the world.

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Amazon launches major distribution centre in Swansea

Posted by | Apr 16, 2008 | |

Online retailer Amazon has announced that it has opened a major new distribution centre in South Wales.

The company is now seeking more than 1,000 new workers to staff the 800,000 sq ft site at Swansea Bay, located on 33 acres of land near the city’s seaport.

According to Amazon, hundreds more jobs will be created in the area over the next five years and the new centre is the company’s fourth and largest distribution facility in Britain.

The US retail giant has sites at Glenrothes and Gourock in Scotland and Milton Keynes in the south of England.

Amazon’s new Swansea centre, built by Australian construction firm Macquarie Goodman, will play a key role in meeting current and future demand, as the company continues to see profits rise from the continued growth of Britain’s internet shopping sector.

Swansea is the second largest city in Wales and the opening of the new centre speeded up building of a new access road to Jersey Marine in Swansea, where the centre is located.

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Amtrak Sprints Ahead with Vehicle Replacement Programme

Posted by | Apr 15, 2008 | |

Amtrak is continuing its investment programme with 100 Mercedes Sprinters on order for delivery by the end of the year.

The first 50 Mercedes Sprinter 311CDIs will be delivered in July, with the rest due by December. Amtrak has already invested in almost 100 Ford Transits (350CDI Long Wheel Base) for its C+D fleet.

Last year, Amtrak added 18 double-deck trailers to the six already in its fleet, to cut the number of trunking vehicles between its Aldridge hub and 57 depots nationwide.

“Investment in IT systems, giving us full visibility throughout the network with real-time PODs, and some reorgansiation of the depot network, have also helped us to run the most efficient operation possible,” says Mr Jones. “The new vehicles are part of our continued investment in the company as we build the business and expand the customer base.”

The vans have been supplied by Reflex Vehicle Solutions Ltd.

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