Tag: Courier/Express/Parcels

BT signs communication services agreement with DHL Express Italy

Posted by | Sep 14, 2007 | |

A three year agreement for the supply of communication services has been signed by communication services and solutions provider BT and DHL Express Italy, an international express transport services company.

BT said BT Italy will manage and develop the domestic data transmission network of DHL Express, under the terms of the agreement, connecting its 180+ Italian offices and seven contact centers and providing voice services. It confirmed the agreement incorporates a switch from traditional voice to VoIP-based services and includes the supply of 3,000 next-generation IP phones.

According to BT, it will also provide a new contact centre platform, developed in cooperation with Cisco, to manage over 1,100 operator desks in DHL Express’s seven Italian contact centers. It said a centralized platform hosted within BT’s Milan and Rome data centers will be used to supply services for VoIP and contact centers.

The new network will use the full potential of IP MPLS technology and ensure security, reliability, speed and scalability.

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American Red Cross and FedEx announce collaboration to help small businesses

Posted by | Sep 14, 2007 | |

A national survey of small businesses conducted by the American Red Cross and FedEx Corp. found that while 94 percent of small business owners believe there is a potential for a disaster to seriously disrupt their business within the next two years, only 43 percent feel prepared for a one week disruption of their business, and 22 percent feel prepared for a one month disruption. Importantly, many businesses do want to become better prepared, with almost a quarter of respondents indicating they are planning on taking steps to prepare their businesses for disaster.

Based on these findings, the American Red Cross and FedEx Corp. will create tools to help small businesses get prepared.

FedEx and the Red Cross have been working together to examine small business disaster preparedness because of the important role small businesses play in the national and global economy, as well as the safety and strength of the communities in which they are located.

Having responded to more than 75,000 disasters nationwide last year, we have seen first hand how businesses with trained employees, protected resources and plans for operational continuity can decrease the physical and financial impact of a disaster, and lessen the burden on first responders, said Darlene Sparks Washington, Director of Preparedness for the American Red Cross. All businesses should have a disaster plan, but for small businesses, being prepared can make a difference in being able to stay in business after a disaster.

The survey data is especially relevant considering that one in four businesses do not reopen after a major disaster such as a flood, tornado or earthquake, according to the Institute for Business and Home Safety, and considering that small businesses account for more than 99 percent of businesses in the United States alone.

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Deutsche Post World Net appoints new CFO

Posted by | Sep 14, 2007 | |

Effective October 1st, John Allan (59) will assume responsibility as Chief Financial Officer (CFO) based in Bonn, the headquarters of Deutsche Post World Net (DPWN). Allan is already a member of the Deutsche Post World Net Executive Management Board and responsible for Logistics, based in Bracknell/London. In future, he will also take over the Global Business Services (GBS), the Group’s Shared Services such as IT, Procurement, Real Estate, or Legal Services.

Frank Appel (46) will take over Allan’s current position as Head of the Logistics division in Bracknell, effective October 1st. Appel ran the DHL Logistics business prior to the Exel-acquisition and is currently on the Executive Management Board in charge of Global Business Services (GBS), Mail International and Global Customer Solutions (GCS). While Allan takes over GBS after Appel successfully established these Shared Services functions, the latter will keep his responsibility as Head of GCS, the unit which manages the relationships with Deutsche Post World Net’s top 100 customers. Appel will also continue to run Mail International, Corporate Regulatory Management as well as the “First Choice”-program, which is Deutsche Post World Net’s quality and customer service improvement initiative.

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CityMail Sweden Plans Expansion

Posted by | Sep 13, 2007 | |

Mats Forbesberg, CEO, CityMail said the company plans to expand its network to ten additional cities including Uppsala, Västerås, Eskilstuna and parts of Tierp by April 2008.

The postal operator plans to increase its service to 60 pct of businesses and households in these areas within the next two to three years, and anticipates creation of 500 new jobs as a result of new business. Forbesberg said reasons for the growth include higher demands from its customers. CityMail currently has a market share of up to 40 pct in larger cities.

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Teplice becomes next city in DHL and PPL's new terminal and distribution network

Posted by | Sep 13, 2007 | |

DHL has opened another major distribution terminal in the Czech Republic with its partner PPL CZ, this time in Krupka near Teplice. The centre, which joins terminals in Plzen and Ceské Budejovice, will act as a hub for the distribution of shipments in the Ústí nad Labem and Liberec regions and parts of Central Bohemia. The construction of terminals forms part of a large project to integrate the DHL and PPL CZ terminal and distribution networks in the Czech Republic. The project will cost almost one billion Czech crowns.

The integration comes in response to ever growing shipment volumes and the need to constantly raise customer service standards. The goal is to create a network of ten main terminals over the coming three years. These terminals will form the backbone of a modern distribution system.

“The opening of the Teplice terminal will significantly help us to expand our capacity and allow us to raise service standards across all our products. Given the hub’s strategic position we also plan to leverage its great location and upgrade our transport links not only with our western neighbours, but worldwide, as DHL is building a new intercontinental hub in Leipzig, Germany,” adds Radek Odstrcil, DHL Express Operations Manager for the Czech Republic.

More terminals are to open in future years in Hradec Králové, Ostrava, Olomouc and Prague. DHL and PPL CZ expect the project to boost their competitiveness by streamlining shipment distribution. The range of products and services offered to customers will expand, and facilities will be modernised.

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