Tag: Courier/Express/Parcels

Indian private couriers not to lower rates

Posted by | Aug 12, 2007 | |

Even after a major tariff revision by the department of posts (DoP) in the below 500gm segment of courier, private players are in no mood to lower rates.

Eyeing a larger share of the Rs 50,000 million business in the below 500 gm segment, DoP reduced tariff in the sub-50 gm segment of the local speed post by 40 pct last month from Rs 20 to Rs 12. The new rate is inclusive of service tax and education cess.

While courier majors like XPS charge Rs 30 for the below 250 gm segment and Rs 50 for the sub-500 gm segment in the same region, department of post charges vary from Rs 12 and Rs 20.

XPS charges Rs 50 for sub 250gm and Rs 75 for below 500gm for the rest of the country. Speed Post charges for courier, other than local; vary from Rs 25 to Rs 80.

Mr.K Prabhakar, president & CEO of XPS, a multimodal express logistics company, said, “We serve a niche customer segment which is driven by service quality rather than price. We don’t see any impact of the decision taken by the DoP.”

According to experts, while majors like Gati and XPS have their niche market, the decision would adversely effect local, unorganized players, who operate on factors such as price rather than service delivery.

Size of the organized sector in the Rs 100,000-million courier industry is about Rs 7,100 crore. Almost 65- 70 pct of the business for the courier industry comes rom the below 300 gm segment. A mere less than 30 pct business comes from the above 500 gm segment.

Gati recently launched value-added services like Café d’eliver and IC -Zip to provide multi-modal solutions to customers.

1 GBP = 81.4266 INR

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DHL boosts regional operations with appointment of senior marketing professionals

Posted by | Aug 11, 2007 | |

DHL Express Middle East today announced the appointment of two senior marketing professionals to further strengthen the company’s position as the region’s leading express and logistics provider.

Fiona Taag has been brought in to oversee the regional marketing strategies as Area Marketing Manager. Taag was previously the National Marketing Manager at DHL Express New Zealand, where she was involved in the DHL domestic joint venture with New Zealand Post, under the umbrella of Express Couriers Ltd. In addition, Taag was responsible for managing DHL’s title sponsorship of the DHL New Zealand Lions Series 2005 – a tour of New Zealand by the British & Irish Lions rugby team.

A New Zealand national also with British citizenship, Taag has a Master in International Marketing from the University of Waikato in New Zealand, and is based at DHL’s regional hub in Bahrain.

Elliot Santon has also joined DHL’s regional marketing team as UAE Marketing Manager.

Brought in from the UK, Santon has 10 years experience in UK-based advertising, branding and marketing agencies covering all disciplines of through-the-line communications. Having developed strategies for many well known global brands such as Vodafone, CocaCola and Tesco, including some UK high-street brands in the retail and leisure industries, Santon is well placed to handle UAE marketing requirements for the global express and logistics leader.

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DHL to transfer two centres to Bahrain

Posted by | Aug 11, 2007 | |

DHL has decided to transfer two of its main aviation services centers from Africa and Europe to the kingdom.

Operations of its Harare and Brussels centers would be merged and shifted to Bahrain to serve the Middle East, North Africa and Eastern Europe segments.

Bahrain’s official new agency, BNA, reported that the kingdom’s Civil Aviation Affairs under Secretary made the announcement and said the move would centralize all the company’s aviation services in the region.

Bahrain is a major hub for the cargo leader’s Middle East operations with its regional distribution centre based at the Bahrain International airport. With a fleet of 17 aircraft and 250 vehicles it operates an integrated air and land network catering to the Middle East and Arab worlds.

DHL began its Bahrain operations way back in 1974 with postal parcel services and currently has over 550 employees here to cater to the region’s DHL Express customers. DHL Bahrain became the first centre in its global network to launch a new portfolio of Express products moving to a time and day based range.

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Regulator to let Royal Mail raise price of 2nd class stamps by 17 pct

Posted by | Aug 10, 2007 | |

Royal Mail has been given the go-ahead to increase the price of a second-class stamp to 29p by 2010 but has been told by the postal regulator it must get its act together in order to remain competitive.

Postcomm said that the ball was now firmly in Royal Mail’s court “to address urgently its very high cost base”.

The regulator said it is giving all the help it can to enable Royal Mail to “tackle its deteriorating financial situation” and said that “reining back on competition” was not the answer.

Royal Mail asked Postcomm in March to review prices as it struggles in the face of competition from TNT and UK Mail in an age when email has broadly replaced the letter for personal correspondence. Postcomm had previously said second-class stamps could rise from 24p to 26p.

TNT and UK Mail had also requested Postcomm to look at “access mail”. This is when Royal Mail delivers letters “the final mile” for operators who have already collected and sorted the letters and carried them across the country. TNT and UK Mail believe the prices they pay are too expensive while Royal Mail believes it is too generous.

Postcomm rejected requests to change the status quo and said prices are overall “set at a fair level”.

Royal Mail and the Communication Workers Union have committed to reach an agreement by 4 September.

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TNT Express Germany expands its Customer Contact Center

Posted by | Aug 10, 2007 | |

The CCC inauguration TNT Express Germany has relocated its Customer Contact Center from Dansdorf to Bad Godesberg in Bonn due to a continuously growing workforce. The centre handles about 4,000 customer calls a day from across Germany.

The new Customer Contact Center (CCC) comprises 2,500 sqm which is 800 sqm more than the old location. The call centre currently has 140 employees and this number is expected to increase in 2008.

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