Tag: DHL

DHL enhances express and logistics solutions for high-end automotive brands

Posted by | Aug 5, 2008 | |

DHL Express has underlined its commitment to the automotive sector by enhancing its express and logistics services offered to high-end automotive brands. As one example, DHL Express provides supply chain solutions for Al Zayani Trading Company in Kuwait, using the latest technologies and best industry practices.

DHL Express services for Al Zayani now include Just–in-Time (JIT) solutions, cost-effective air and road express, and 24/7 proactive tracing and monitoring of all shipments globally. Spare parts for cars that are off the road (VOR) and bulky goods are moved on a regular basis. DHL Express also provides insurance and customs clearance as well as moving cars across the region.

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DHL says China revenue growth slows

Posted by | Aug 5, 2008 | |

DHL has seen revenue growth at its China business slow to around 15 percent during the first seven months of the year from a recent average of over 20 percent, an executive said.

Dan McHugh, Chief Executive of DHL Express Asia Pacific, attributed the slowdown primarily to a decline in shipments abroad over the past 12 to 18 months as U.S. and European demand in particular has dwindled.

DHL has enjoyed 20-23 percent annual growth in China over the last five years.

China’s exports have been hit by a stronger currency and weaker overseas demand. Export growth slowed to 17.6 percent in June, compared with a year earlier, from 25.7 percent in all of 2007.

McHugh declined to comment on how much revenue DHL earned in China, but he said it accounted for a significant chunk of its Asia-Pacific business.

He said it was difficult to say whether the Olympics would be a net positive or negative for revenue.

The Chinese government has put in place a number of restrictions to ensure security at the Olympics and curb air pollution in Beijing, including banning some items from being shipped nationwide, more customs inspections and curbs on vehicles entering the capital.

That has created new hurdles for DHL and rivals such as FedEx Corp and United Parcel Service Inc.

McHugh said the measures were not having a “material” impact on DHL’s China business.

But he said the company was spending about usd 2 million to deal with them, including increasing its fleet around Beijing and buying extra X-ray machines and hiring more staff to facilitate customs inspections.

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DHL appoints Hans Hickler as CEO of DHL Global Customer Solutions

Posted by | Aug 5, 2008 | |

DHL announced the appointment of Hans Hickler as Chief Executive Officer for its Global Customer Solutions (GCS) organization, responsible for the customer relationship management of the group’s largest customers worldwide.

Hans Hickler will play a key role in continuing to maximize customer relationship management on a global scale, in line with the Group’s vision to becoming customers’ First Choice. First Choice is DHL’s global service and customer initiative aimed at transforming the way it does business.

In addition to his role as CEO of GCS, Hickler is also Chairman of the DHL Global Commercial Board, which was recently set up to address, solve and leverage commercial priorities for all DHL’s business units. He will be based in Plantation, United States.
Hickler brings with him more than 25 years of experience in the transportation, express and logistics industry. He joined DHL in 2005, and most recently served as Chief Executive Officer of DHL Express in the United States. In that position, he focused on building up the DHL Express U.S. Network and implementing numerous service initiatives.

Before that, he was Executive Vice President of Strategy and Business Implementation, also for DHL Express in the United States. In these roles, he devised strategies to bolster the company’s standing in the express shipping industry, and also implemented a recognized Customer Experience Initiative that successfully enhanced customers’ experiences.

Hickler started his career in the ocean transportation business, and for the next 20 years, he held seniors positions including Sales, General Management, CIO for the NOL Group, and CEO of APL Logistics. In that capacity, he also served on the Boards of several joint venture companies in the automotive and technology sectors.

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Lawmakers seek federal review of UPS-DHL proposal

Posted by | Aug 4, 2008 | |

Two U.S. senators have asked the Justice Department and the Federal Trade Commission to review a proposal by UPS Inc. to carry some air packages for DHL. But UPS says the agencies don’t have authority over the vendor relationship.

Sen. Herb Kohl, D-Wisc., and Sen. Orrin Hatch, R-Utah, said in a letter dated Friday (1st of August) to Thomas Barnett, assistant attorney general in charge of the Justice Department’s antitrust division, and William Kovacic, chairman of the Federal Trade Commission, that the deal being worked out raises competition concerns.

“If consummated, DHL will become reliant for air transportation on one of its two major competitors,” the letter states. “This raises the question if DHL will still be able to effectively compete against UPS, since UPS will now have a large role in determining the cost and quality of DHL’s services.”

UPS spokesman Norman Black said that the arrangement the Atlanta-based company is working out with DHL is similar to one it has been operating under for several years with the United States Postal Service.

Black said UPS has not received any communications from the Justice Department or the FTC about the proposed deal. He said lawyers for UPS and DHL continue to work on finalizing a contract, which they expect to complete by the end of the year.

Justice Department spokeswoman Gina Talamona said the agency has seen media reports about the proposal, but she declined to comment further.

“Generally speaking, the antitrust division can look at matters that affect competition,” Talamona said.

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Singapore banks rush to heed e-commerce call

Posted by | Aug 1, 2008 | |

With more Singaporeans shopping on U.S. Web sites, banks are scrambling to partner logistics providers to take care of an existing hole in service-many sites do not ship to Singapore.

These banks are offering a packaged service where shoppers can pay by credit card and have the item processed by the banks’ delivery service provider partners, regardless of whether the sites offer international delivery.

Card merchants are hoping the one-stop service will hit a high note with the current rise in demand in online shopping in the country.

Radha Suvarna, Director of Portfolio Management and Cross Sell, Credit Payment Products at Citibank Singapore, said in an e-mail interview: “Citibank’s service comes at a time when online shopping is a fast-growing trend in Singapore. More secure shopping websites and a favorable U.S. currency conversion have helped boost the popularity of such services.”

Customers are also interested in shopping online for exclusive deals and products that cannot be found in physical shops here, he added.

The bank has a five-year contract with U.K. based e-commerce service provider, Borderlinx, which provides a U.S. mailing address for users to use with U.S. sites that only provide domestic shipping. Borderlinx has its own agreement with third-party logistics giant, DHL, to complete the loop and provide shipping back to Singapore.

Feedback the bank gathered reveal customers were drawn by the convenience of the packaged service as well as the brand name of DHL.

Another bank, OCBC Bank, has also been eyeing the e-shopping market.

Lynn Gaspar, Head of Lifestyle Credit at OCBC said Internet shopping has become “such an integral part of our cardmembers’ lifestyles”, adding that response has been positive to the “lower delivery rates” the bank has offered.

OCBC’s partner, comGateway, provides the logistics backend for the service, providing the U.S. mailing address and shipping for customers.

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