Tag: DHL

ABX AIR, INC. Reports second quarter financial results

Posted by | Aug 10, 2007 | |

ABX Air, Inc. reported solid financial results compared with the second quarter of 2006, as pre-tax earnings from its rapidly growing, higher-margin air charter business more than offset reductions in pre-tax earnings from its commercial agreements with DHL.
For the second quarter, ABX Air’s results included:
• USD 4.5 million or USD 0.08 per diluted share, in net earnings, which included USD 2.8 million in deferred (non-cash) income tax expense. That compares with USD 6.5 million, or USD 0.11 per diluted share, in net income for the same period last year, when no income tax expense was recorded. In 2006, income tax expense was offset by reductions in the tax valuation allowance.
• A 13 pct increase in pre-tax earnings to USD 7.3 million from USD 6.5 million, as pre-tax earnings more than doubled from ABX Air’s operations outside its commercial agreements with DHL.
• Revenues of USD 281.3 million, down 7.3 pct from a year ago, as revenues from operations related to the DHL agreements declined 12.2 pct. Prior-year second quarter revenues included a USD 17.5 million reimbursement from DHL for line-haul management services, which did not recur in 2007. Second quarter revenues from business unrelated to DHL reached USD 22.4 million, an increase of 156.8 pct.

Read More

Two local companies draw investor

Posted by | Aug 9, 2007 | |

Allied Capital Corp. said Tuesday it has invested in two Dallas-Fort Worth-area companies.

Allied completed its buyout of Worldwide Express Inc., a reseller of DHL express and ground-shipping services based in Dallas. The full purchase price was not revealed.

Allied also said it committed USD 93.4 million to support the management-led recapitalization of Higginbotham & Associates. Higginbotham is an insurance brokerage and risk management firm based in Fort Worth.

Allied, based in Washington, D.C., is a business development company that invests private debt and equity capital in middle market businesses nationwide.

Worldwide Express, founded in 1994 by David Kiger and Roger MacDonell as a reseller for Airborne Express, is a franchisor of DHL shipping services in the United States. It has about 150 franchisees with more than 60,000 customers nationwide.

Higginbotham & Associates, founded in 1948, has 220 employees. In addition to Fort Worth, the company has offices in Dallas, Austin, Denton, McKinney, Weatherford and Waco.

Read More

DHL Express disposes of two subsidiaries to Austrian Post

Posted by | Aug 9, 2007 | |

DHL Express has reached an agreement to sell its Dutch subsidiary Dedicated Distribution Services (DDS) and its Belgian subsidiary Van Osselaer Pieters Colli Service (VOP) to Österreichische Post AG (ÖPAG), the Austrian post office. The transaction is a further step in DHL’s strategy to optimize the strategic synergies within the EXPRESS organization and thus to maximize shareholder value. The transaction will not have any effect on the services provided to existing customers.

“It is our explicit strategy within DHL EXPRESS Global to focus on core express products and services. Our primary focus is to ensure that our businesses are synergistic. This means putting emphasis on systematized products with similar features, standard shipment characteristic and high quality levels. This will ensure that we significantly enhance the quality of our offering and provide increased benefits to customers and other stakeholders. This divestment program is an important step to bring healthy returns on capital employed”, said John Mullen, CEO of DHL EXPRESS Global and Member of the Board of Management at Deutsche Post World Net.

After transferring the DHL Freight business from EXPRESS to LOGISTICS in 2006 and integrating the standard Parcel business in Germany into the MAIL division, the current sale of the two Benelux subsidiaries is another milestone in DHL’s strategic approach to simplify its business processes and to increase the transparency of its product offerings.

The parties have agreed not to disclose the value of the transactions.

Read More

Atlas Air Worldwide Holdings, Inc. 2Q07 Net Income Totals USD 43.2 Million, Up 304 pct

Posted by | Aug 8, 2007 | |

Atlas Air Worldwide Holdings reported sharply higher earnings for the second quarter of 2007 compared with second quarter of 2006. This reflects a continuing improvement in aircraft utilization due to proactive asset management, sustained operational execution, the positive impact of Continuous Improvement initiatives, increased AMC charter demand, and reduced net interest expense.

Earnings for the quarter included a substantial tax benefit related to DHL Express’ investment in Polar Air Cargo Worldwide, Inc., in which DHL acquired a 49 pct equity interest (including a 25pct voting stake) in exchange for USD150 million in cash; USD75 million was received at closing in late June, with the balance scheduled to be received in 2008.

For the June 30, 2007 quarter, AAWW earned USD 43.2 million, 304 pct more than in the second quarter of 2006. Earnings per diluted share equaled USD 2.01, nearly four times the year-ago level. Revenues for the quarter totaled USD 370.4 million, with operating income of USD3 1.2 million and pretax income of USD25.2 million. Net income reflected a tax benefit of USD 18.0 million, which was driven by a net tax benefit in connection with the DHL transaction that reduced income tax expense in the quarter by USD 27.7 million, or the equivalent of USD1.29 per diluted share.

The Company recorded a deferred gain of USD 151.4 million in the quarter as a result of the DHL transaction. The gain will be recognized as income in the period in which the blocked-space agreement between Polar Air Cargo Worldwide and DHL commences, which is scheduled to occur no later than October 31, 2008.

Read More

DHL awarded industry accolade for best customer support

Posted by | Aug 8, 2007 | |

DHL has been awarded the Japan Institute of Information Technology’s (JIIT) highest award — ‘Best Customer Support of The Year 2007’ — in recognition of its contact center initiatives that enable the customer service unit to achieve productivity and quality targets, while cementing its role as a profit center.

JIIT established its ‘Best Customer Support of The Year’ award in May 1998 to promote improved productivity and more effective management systems within customer support units in public and private enterprises. Award applications are submitted every April for screening by JIIT staff members, who follow up with visits to applicants’ contact centers. Award winners are announced in August. This year, JIIT honored contact centers at DHL Japan and three other firms for outstanding contributions to their companies’ operations.

DHL Japan has in place strict Key Performance Indicators (KPIs) for each of its contact centers. These KPIs include answering at least 90 pct of all calls within 10 seconds, and maintaining a hang up rate — the percentage of all incoming calls abandoned by the caller before communication with an agent is established — of no greater than 0.1% of all incoming calls that ring for more than 15 seconds.

Assessment of contact center performance is based on inspections conducted by a team of internal quality control staff and a mystery caller program undertaken by an outside organization.

DHL Japan also emphasizes the quality of its agent responses, and believes that the 2007 JIIT award validates recent efforts to reinforce training of in-house staff and incentive program improvements that allow contact center agents to proactively propose services to customers — changes that have facilitated KPI achievement and raised profitability.

The results speak for themselves: sales of Time Definite Delivery (TDD) value-added services deriving from requests for pickup have risen significantly, with profit doubling in fiscal 2005 and nearly quadrupling in fiscal 2006, both relative to fiscal 2004, when contact center initiatives had yet to be implemented. DHL Japan has successfully positioned its contact centers as highly-profitable units within the company.

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

Have you noticed a decrease of non-EU inbound parcel volumes since the implementation of the new €3 charge?

Thank you for voting
You have already voted on this poll!
Please select an option!


View ResultsHide Results

Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

Subscribe to the Magazine

 

Pin It on Pinterest