Tag: DHL

Mandatory training is set to grow

Posted by | Sep 18, 2006 | |

Traditionally, training for the industry has been divided into mandatory and voluntary parts. This distinction is likely to disappear, or at least become much less apparent, as the scale of mandatory training is set to grow over the next few years.

A significant example of the changing environment is the introduction of new, tightened mandatory training due to be introduced in 2009 for HGV drivers, says Ian Hetherington, CEO of Skills for Logistics, an organisation established two years ago to raise training standards throughout the logistics chain.

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Survey indicates DHL is closing the gap on U.S. competitors

Posted by | Sep 15, 2006 | |

Express and logistics services provider DHL is taking measured steps to gauge its performance in the United States in comparison to its two biggest competitors-UPS and FedEx.
In a media conference call held on September 14, John Mullen, CEO of DHL Americas, shared the results of an independent study commissioned by DHL. The study focused on how DHL matched up to UPS and FedEx on transit times throughout various regions of the United States.
The study, which was conducted in July, measured the three companies on 10:30 a.m. overnight express delivery, which Mullen described as the most critical to business and most difficult to perform to and is recognized as the flagship product for all three carriers. It focused on 14,400 shipments that were sent between 44 major U.S. cities across 480 traffic lanes during the month of July.
The purpose of the survey, which was overseen by PA consulting, was to provide data that would independently validate DHL’s internal and external performance levels. All data used in the study was collected and delivered to PA’s data center on a daily basis. , and PA checked delivery times and late deliveries against the carriers Web sites.
And the survey’s final delivery reliability tally indicated that DHL’s U.S. performance of 90.66 was nearly identical to UPS’ 90.83, with FedEx registering a rating of 88.02.

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Closing the deal over the web; DHL web site has what it takes to connect with customers

Posted by | Sep 14, 2006 | |

What’s the secret to building a web site that actually helps customers and keeps them coming back for more? In a story that ran in this week’s issue of BtoB Magazine, DHL’s U.S. web site, http://www.dhl-usa.com, was featured as one of the “10 Great Websites” of 2006 for its focus on the customer. It’s no secret that an on-line presence is the price of entry for almost any business, but a close partnership with current and potential users of your web site during every step of the design process is the catalyst for online success.

BtoB Magazine put DHL’s U.S. web site to the test with leading online marketing experts and usability consultants. According to these experts, the DHL site was chosen as a top web site due to its ease of navigation, embodiment of the corporate brand, and ease of accomplishing business-oriented tasks.

“In just the first year since the launch of the site, DHL has seen a 7 per cent increase in online shipping transactions,” said Mike Heilman, VP of eCommerce for DHL. “Smart web site development isn’t about creating slick features and posting marketing material. We’re able to consistently win customers based on a superior customer web experience that focuses on customers’ transactional needs and exceeds the expectations of visitors to the site,” noted Heilman.

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DHL in NHS supply deal

Posted by | Sep 13, 2006 | |

DHL has signed an agreement with the NHS to increase its share of the medical supply market. DHL will take over 1,650 staff from the public sector NHS Purchasing and Supply Agency, which it expects will result in GBP22 billion (USD41 billion) worth of goods to be delivered, providing some GBP1.6 billion in revenue. The new company will be known as NHS Supply Chain.

The NHS is expected to save 5per cent (around GBP1 billion) of turnover over the life of the project, according to the Department of Health.

Currently, DHL supplies around 45per cent of non pharmaceutical supplies, with the remaining NHS organisations operating alone or in consortia. According to DHL, it hopes to increase its share to between 70per cent and 80per cent, using Novation, the largest US medical supplies company, as a subcontractor.

The deal has attracted criticism from the largest trade union, Unison, which has said “This is taking an award-winning not-for-profit business that shares the savings it makes with the NHS and handing it over to a profit-making one.”
DHL has signed an agreement with the NHS to increase its share of the medical supply market. DHL will take over 1,650 staff from the public sector NHS Purchasing and Supply Agency, which it expects will result in GBP22 billion (USD41 billion) worth of goods to be delivered, providing some GBP1.6 billion in revenue. The new company will be known as NHS Supply Chain.

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UK union to announce result of strike ballot on DHL takeover of NHS logistics

Posted by | Sep 11, 2006 | |

Public services union Unison is to announce the results of a ballot for industrial action in protest over the takeover of NHS logistics by Deutsche Post AG unit DHL.

The strike could involve 1,000 workers, furious over the private outsourcing supply contract worth 1.6 bln stg.

Unison leader Dave Prentis said he would be seeking a judicial review of the way the contract was awarded.

If approved, the action could be the first in a series of major industrial protests by civil servants over government reforms of public services.

Mark Serwotka, general secretary of the Public and Commercial Services Union, warned of a strike ballot within weeks among 280,000 civil servants over job and pay cuts and privatising services.

‘Time is running out for government, who have failed to give guarantees over compulsory redundancies and deteriorating services, as they plough on regardless in cutting civil service jobs,’ he said.

‘Added to this you have a backlog of over 200 pay deals yet to be settled because of the chancellor’s intention to drive down pay among some of the lowest paid, many of whom earn as little as the minimum wage.’

Chancellor Gordon Brown has mounted an intense campaign to keep public sector wage deals to 2 pct or less as he fears big wage rises for Britain’s civil servants will fuel inflation and harm his spending plans.

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