Means and measures for postal services to stay competative
. Service quality improvements
. Cost reduction in operation
. Value added services
Tag: Europe
Driving Costs and inefficiencies out of your business
. Efficiency designing and opening distribution centres and haulage operations
. Employing advanced IT to manage operations: streaming business capabilities
. The importance of standardising operations throughout the organisation
Establishing the worlds most future-orientated postal enterprise
. Operating in a changing market: restructuring to create long-term value
. Capacity, cost efficiency and delivery: investing wisely in technology
. Integrating letter and parcel processing to achieve improved profitability and service quality
. Adopting best practice: drawing inspiration from outside the postal sector
Postwatch funding to be linked to complaints
Complaints about lost or misdirected letters will cost the Royal Mail nearly pounds 50 a time, under a new scheme for funding postal watchdog Postwatch. The watchdog, which handled 273,000 complaints last financial year and spent over pounds 10m, or pounds 37 a complaint, has always been funded by the Royal Mail through a licence fee. However, the Royal Mail said yesterday it would now pay Postwatch directly and in proportion to the complaints received. For the first 27,500 complaints received, Royal Mail will pay pounds 45. Any complaints after that will cost pounds 36.
Read MoreIPC UNEX results 2004
External Quality of Service Monitoring,Improving the Quality of International Mail.
Quality of service among Postal operators in Europe continued at a high level in 2004 in spite of restructuring and change management demands on postal operations preparing for postal liberalisation. Overall, IPC members delivered 93.7 per cent of first class international letters in Europe within three days of posting (J+3), and 98.4 per cent within five days (J+5). Average delivery time was just 2.2 days.
Quality of service performance was measured by IPC’s UNEX end-to-end monitoring
system. The results show that both speed (J+3) and reliability (J+5) were again far above the European Union’s (EU) performance objectives for delivery of 85 per cent of intra-EU mail within three days, and 97 per cent within five days.
P:LibraryPostalIPC 2004_UNEX_Results.pdf
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