Tag: Europe

Royal Mail’s standards of service: still nothing to write home about

Posted by | Feb 25, 2005 | |

Royal Mail has today published in a low-key manner via its website its performance statistics for the quarter (October to December 2004). The service standard targets are cumulative for the year. The cumulative statistics for the first three quarters of 2004/05 show that performance against 13 of the 15 service standards is below target. Based on these statistics Postwatch predicts that Royal Mail will for the year as a whole fail possibly 12 of its 15 service targets, including that for 1st class stamped and metered, Special Deliveries and the Standard Retail Parcel. It is recognised that failing 12 standards will be an improvement on last year when all 15 targets were failed. Peter Carr, Chairman of Postwatch, commenting on Royal Mail’s performance said: “Whilst we are pleased that recent performance is on an upward trend, the results that matter continue to disappoint. Yet again, customers have paid for service levels that have not been delivered.

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Maltapost launches new courier service

Posted by | Feb 25, 2005 | |

A new International mail and parcel service offering speed and security has just been launched in Malta and Gozo by Maltapost plc. Aptly titled Maltapost Express International, this new service offers delivery to key worldwide destinations in the shortest possible time.

Speaking at a media launch to which members of the business community were also invited, Maltapost CEO Stephen Sultana said the new service offers global coverage to over 200 countries around the world. Mr Sultana also emphasised the security element of the new service.

Maltapost Express International also incorporates proof of delivery, and the service provides for compensation in instances of loss or damage, with the option to the client of purchasing additional insurance in instances where this is felt necessary.

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UK post offices in jeopardy despite big cutbacks

Posted by | Feb 24, 2005 | |

The future of some post offices remains uncertain despite a huge closure programme designed to boost the financial viability of those that remain, an official report has found. Almost one in three, or 7,000, post offices has been closed in the past 22 years, to the fury of many small communities and elderly people. However, the drastic cuts in the network may still leave some sub-post offices vulnerable to falling volumes of business, the National Audit Office (NAO) said. A report by the Government’s main spending watchdog concludes that the future of the remaining post offices cannot be “guaranteed” and urges the Department of Trade and Industry (DTI) to be alert to the problem. Post Office Limited is on course to shut about 2,500 urban post offices in the latest closure programme. However, the NAO said there was still some uncertainty as to whether the programme, backed by Pounds 210 million of public money, would achieve its long-term aim.

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UK post offices facing bleak future MP warns

Posted by | Feb 24, 2005 | |

The future for some post offices remained “bleak” despite a closure programme aimed at boosting their viability, a leading MP warned, following an official report into the business. The National Audit Office said the Government needed to be alert to falling volumes of business that could threaten sub post offices. Despite the closure of 2,500 branches there was uncertainty whether the programme, backed by £210 million of government money, would achieve its aim of producing a viable network, according to the study. Edward Leigh, chairman of the Commons Public Accounts Committee, said: “The future for some post offices is still bleak. I am concerned to learn that even after the programme of 2,500 closures in urban areas, and work to provide different kinds of financial services, many individual sub postmasters may still struggle to make enough profit to stay open.”

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NAO Report on the DTIs Financial Support for Post Offices

Posted by | Feb 24, 2005 | |

Contents:
The network of post offices in the UK 7
The viability of post offices 8
The financial position of Post Office Limited 9
The status of Post Office Limited 10
Providing services through the post office network 10
The scope and methodology of this report 11
Triangle consultants produced a report for the NAO which contributed to this final report.
P:LibraryPostalNAO DTI Financial Support for Post Offices.pdf
Printed copy: L13963

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